Operation Control room Coordinator

Etimad Security Services; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in security services seeks a Control Room Supervisor in Abu Dhabi. This role involves supervising security operations, monitoring technology for breaches, and ensuring compliance with security protocols. Candidates should possess strong problem-solving skills and relevant experience in security operations.

Qualifications

• Minimum high school diploma; bachelor’s preferred.
• Experience in security operations, especially in a control room.
• Strong problem-solving and communication skills.

Responsibilities

• Supervise control room activities and ensure protocols are followed.
• Monitor security systems and respond to incidents.
• Document daily activities and prepare incident reports.

Skills

CCTV Monitoring

Incident Response

Communication Skills

Problem-Solving

Organizational Skills

Education

High School Diploma

Bachelor’s Degree in Security Management

Job description

• Control Room Management: Supervise and coordinate activities within the security control room, ensuring all security protocols and procedures are strictly followed.
• Monitoring: Continuously monitor CCTV feeds, alarm systems, access control systems, and other security technology to detect and respond to security breaches or incidents.
• Incident Response: Receive, assess, and respond to emergency calls or incidents; coordinate with field security teams and relevant authorities to resolve issues effectively.
• Communication: Maintain clear and effective communication with security officers, management, emergency services, and other stakeholders.
• Reporting: Document and maintain logs of daily activities, incidents, and any irregularities; prepare detailed incident reports for management review.
• Coordination: Facilitate deployment and scheduling of security personnel as needed; ensure all staff are informed and updated on relevant security alerts or changes.
• System Maintenance: Oversee the proper functioning of all security equipment and liaise with technical teams for timely repairs or upgrades.
• Training: Provide guidance and support to control room staff; assist in training new employees on operational protocols and security systems.
• Compliance: Ensure all operations comply with company policies, legal regulations, and industry best practices.

Desired Candidate Profile

Qualifications:

• Proven experience in security operations, preferably within a control room environment.
• Strong knowledge of security systems including CCTV, alarms, access control, and communication devices.
• Excellent problem-solving and decision-making skills.
• Strong verbal and written communication skills.
• Ability to remain calm and act decisively in emergency situations.
• Good organizational and multitasking abilities.
• Basic computer skills and familiarity with security management software.
• Relevant certifications (e.g., Security Management, First Aid) are a plus.

Education:

• Minimum high school diploma or equivalent; bachelor’s degree in security management or related field preferred.

Working Conditions:

• Shift work, including nights, weekends, and holidays as required.
• Ability to work in a high-pressure environment.

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