Open Jobs D-Commerce IT Operations Manager 261953

Sephora; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

Sephora is seeking a skilled Dcommerce IT Operations Manager to oversee operations at the intersection of ECommerce & IT. This role involves managing Dcommerce platforms, IT infrastructure, vendor relationships, and leading a team to ensure business continuity and optimal performance. The ideal candidate will have extensive experience in OmniRetail, technical expertise, and a strong customer-centric approach.

Qualifications

• Approximately 10 years of experience in an OmniRetail environment.
• Fluency in English; Arabic and French are advantageous.
• Strong technical background in ECommerce platforms and IT infrastructure.

Responsibilities

• Oversee Dcommerce platform operations ensuring performance and scalability.
• Lead the IT team and develop processes for incident management and troubleshooting.
• Implement cybersecurity measures and ensure compliance with regulations.

Skills

Analytical thinking

Collaboration

Communication

Resilience

Customer-centric approach

Adaptability

Continuous learning

Education

Bachelor’s degree or equivalent

Job description

EN JOB DESCRIPTION

KEY POSITION PURPOSE:

As a regional best-in-class Omniretail luxury company, Sephora is seeking a highly skilled and experienced Dcommerce IT Operations Manager to oversee the technical aspects of our Dcommerce operations. The role will operate at the intersection of ECommerce & IT. We operate in 6 countries with SFCC platform, along with OrderDynamics as an OMS and Contentful as a headless CMS, within a rich and diverse tech ecosystem that combines both best-of-breed and best-of-suit approaches. The successful candidate will be responsible for ensuring the smooth functioning of our DCommerce platforms, managing IT infrastructure, and leading a team of IT professionals to ensure business continuity, maintain optimal performance, security, reliability, and system integrity.

KEY ACCOUNTABILITIES:

Dcommerce Platform Management:

• Oversee the day-to-day operations of our Dcommerce platforms, including website & app performance, high availability, scalability, and business continuity.
• Collaborate with cross-functional teams to support the implementation of new technical features, enhancements, and integrations aligned with business objectives.
• Enhance existing monitoring systems and implement new features to track website & app traffic trends and build performance metrics for continuous improvement.

IT Infrastructure Management:

• Manage and maintain all IT infrastructure components related to the Dcommerce platform, including servers, databases, networks, cloud services, storage solutions, and security systems.
• Implement best practices for system configuration, data management, and disaster recovery.
• Ensure scalability and performance to handle peak loads during sales events, maintaining a seamless customer experience.
• Configure and monitor cybersecurity measures, including vulnerability management, AKAMAI security modules, WAF, SDK, Anti-DDoS, CDN, Account Protector, and Page Integrity.

Data Protection, Privacy, and Compliance:

• Implement security measures to protect customer data, financial transactions, and sensitive information.
• Ensure compliance with relevant regulations such as GDPR, PCI DSS, and industry-specific standards.

Team Leadership and Development:

• Lead and develop the IT team supporting the Dcommerce platform.
• Provide coaching, mentoring, and professional growth opportunities.
• Foster a collaborative, innovative, and continuously improving team culture.
• Optimize team structure and workflows proactively.

Vendor Management:

• Manage relationships with third-party vendors, including hosting, software, and security providers, as well as internal stakeholders from Sephora EU and LVMH.
• Negotiate contracts, validate SLAs, and monitor vendor performance to ensure value and service quality.

Incident Management and Troubleshooting:

• Develop incident response procedures for technical issues, outages, and security breaches.
• Coordinate incident resolution with internal and external teams.
• Conduct root cause analyses and post-incident reviews for continuous improvement.

Continuous Improvement:

• Identify and implement process improvements to streamline IT operations.
• Define and monitor KPIs to evaluate operational effectiveness and efficiency.

SKILLS, QUALIFICATIONS, AND PERSONAL ATTRIBUTES

You should possess a blend of technical expertise, managerial experience, and personal traits, including:

• Adaptability to evolving technologies and market dynamics.
• Strong collaboration and communication skills.
• Analytical thinking with attention to detail.
• Resilience under pressure and in challenging situations.
• Customer-centric approach focused on delivering excellent user experiences.
• Passion for continuous learning and staying updated on industry trends.
• Approximately 10 years of experience, ideally in an OmniRetail environment.
• Fluency in English; Arabic and French are advantageous.
• Bachelor’s degree or equivalent with a strong technical background.
• Experience with ECommerce platforms, IT infrastructure (on-premises and cloud), software development, cybersecurity, payment gateways, supply chain management, UX/UI, analytics, and regulatory compliance.

Most importantly, candidates must embody Sephora’s culture.

Required Experience: Manager