Online Merchandiser | Retail | Marks & Spencer | Dubai

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A diversified and progressive regional business in Dubai is seeking an experienced Online Merchandiser. You will manage website operations, coordinate marketing campaigns, and handle product catalog listings across multiple platforms. The ideal candidate has a strong background in eCommerce, excellent organizational skills, and the ability to work independently while driving results. Fluency in English is required; Arabic is a plus. This role offers an opportunity to impact the digital trading environment significantly.

Qualifications

• 3+ years in an Online Merchandiser, Web Content Manager, or Online Trading role.
• Experience with CMS platforms and eCommerce backends.
• Exposure to managing listings on Quick Commerce platforms is a strong advantage.

Responsibilities

• Execute day-to-day website updates using the KIBO platform.
• Manage product catalogue listings on Quick Commerce platforms.
• Coordinate with SEO and performance marketing teams.
• Generate reports on content status and platform performance.

Skills

Excellent organizational and time management skills

Strong written and verbal communication in English

Detail-oriented

Proactive and solutions-driven

Strong team player

Education

Bachelor Degree with 3+ years in Online Merchandiser or related role

Tools

HCLDX

KIBO

SAP

Google Analytics

MS Excel

Job description

Job Requisition ID : 170466

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We are seeking a capable and detail-oriented Online Merchandiser to support the operations and trading execution across M&S websites and third-party Quick Commerce platforms . The ideal candidate will combine hands-on experience in catalogue maintenance, and platform coordination with strong commercial awareness and a proactive mindset.

What you will do :

Description of Accountability :

Website Operations (KIBO)

• Execute day-to-day website updates using the KIBO platform.
• Support content creation teams by building landing pages, campaigns, and seasonal features.
• Support website refresh and merchandising activities to increase conversion.
• Coordinate with merchandising teams to ensure timely go-live of new products.
• Ensure that products are accurately tagged, categorized, and optimized for search and SEO.
• Assist in the testing and publishing of content, ensuring high standards of accuracy and customer experience

Quick Commerce Platform Management

Manage product catalogue listings, stock sync, pricing, and availability on Deliveroo, Foodpanda, Instashop, Grab, and other relevant platforms.

Coordinate the upload and maintenance of digital assets aligned with marketing campaigns and promotions.

Monitor platform-level KPIs (order availability, cancellation rates, delivery windows) and resolve issues with urgency.

Adapt creative content (product names, descriptions, imagery) as needed for local relevance and platform guidelines.

Campaign Execution & Digital Asset Coordination

Liaise with internal teams to gather and upload marketing assets for campaigns (email, homepage banners, push notifications, PPC).

Build content briefs according to business direction and trends

Maintain a tracker of go-live timelines across both web and partner platforms.

Coordinate with SEO and performance marketing teams for content optimization and keyword usage.

Reporting & Analytics

Generate and share daily / weekly reports on content status, product availability, platform performance, and campaign execution.

Provide insight-based recommendations to improve digital execution and site / platform KPIs.

Collaborate with the Trade Manager and trade teams to refine digital merchandising based on data trends.

Required Skills to be successful :

Excellent organizational and time management skills.

Strong written and verbal communication in English (Arabic is a plus).

Detail-oriented with the ability to handle multiple platforms simultaneously.

Proactive, reliable, and solutions-driven.

Strong team player who can work independently and take initiative.

Ability to adapt visual assets or content for local markets where needed.

What equips you for the role :

Bachelor Degree with 3+ years in an Online Merchandiser, Web Content Manager, or Online Trading role.

Experience working with CMS platforms (preferably HCLDX) and eCommerce backends (e.g., KIBO, SAP).

Exposure to or direct experience managing listings and operations on Quick Commerce platforms is a strong advantage.

Comfortable using web analytics tools (e.g., Google Analytics, platform dashboards).

Strong MS Excel and reporting capability.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.