Online Communications Specialist

wolfis; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A dynamic customer service role at Wolfis involves engaging with customers across multiple platforms to enhance their shopping experience and drive sales. The ideal candidate will possess robust communication skills, a passion for customer satisfaction, and an interest in cycling-related products, all within a supportive work environment offering career growth opportunities.

Benefits

Opportunity for career advancement within the company.

Employee discount on store merchandise.

Dynamic and supportive work environment.

Qualifications

• Experience in digital customer service or sales is an advantage.
• Ability to manage multiple conversations across digital platforms.
• Interest and experience in the cycling industry is a plus.

Responsibilities

• Respond to customer enquiries across various platforms for efficient service.
• Drive online and in-store sales by converting enquiries into purchases.
• Handle partner brand enquiries and ensure timely support.

Skills

Communication Skills

Customer-Centric Approach

Proactive Mindset

Sales Skills

Digital Customer Service

Job description

Respond professionally and efficiently to customer enquiries across various platforms, including email, WhatsApp, Instagram DM, Facebook DM, live chat, and calls ensuring a seamless and engaging experience.

Proactively drive online and in-store sales by converting enquiries into purchases, creating leads, and maximizing revenue opportunities.

Brand Enquiries Management

Handle enquiries from customers who have reached out to partner brands (e.g. Scott, Thule) and ensure they receive accurate and timely support.

E-Commerce Support

Encourage sales through Wolfis.ae, offering customers a convenient online shopping experience while maintaining a high level of service.

Deliver the renowned Wolfi s experience by providing efficient, knowledgeable, and personalized support, ensuring customer satisfaction at every stage.

Performance & Conversion Tracking

Monitor online and in-store conversions to evaluate the effectiveness of communication strategies and improve sales performance.

Additional Responsibilities:

Stay up to date with the latest industry trends, product launches, and brand developments to provide informed customer support.

Collaborate with the Marketing team to promote events, sales, and campaigns.

Identify and report website errors or missing information to ensure an optimal online shopping experience.

What We re Looking For:

Strong written and verbal communication skills with a professional and customer-centric approach.

Experience in digital customer service, sales, or online communication is an advantage.

Ability to manage multiple conversations and tasks across different digital platforms.

A proactive mindset with a passion for delivering high-quality service and driving sales.

Interest and experience in the cycling industry and familiarity with relevant products.

Perks and Benefits

• Opportunity for career advancement within the company.
• Employee discount on store merchandise.
• Dynamic and supportive work environment.

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