One Touch Service Agent

Radisson Collection; Ajman; On-site; AED 45,000 - 58,000; Full time

Job summary

Radisson Blu Hotel Ajman is seeking an OTS Agent - Arabic Speaker to join our front office team. You will support the smooth operation of the guest journey and ensure service standards are met with a positive, responsive approach.

The role requires national academic qualifications and at least 1 year in Front Office, plus strong written and spoken English and Arabic. We welcome applicants from all backgrounds and offer opportunities to grow with Radisson's global brand.

Qualifications

• National academic qualifications preferred.
• 1+ years of relevant Front Office experience.
• Good command of written and spoken English & Arabic.

Responsibilities

• Support the smooth running of the front office and guest journey to high standards.
• Ensure tasks are completed timely and professionally.
• Collaborate with colleagues to maximize guest satisfaction and problem resolution.
• Maintain departmental inventory and achieve productivity targets.
• Build relationships with stakeholders and promote company values.

Skills

Front Office experience

Bilingual English/Arabic

Customer service

Education

National academic qualifications

Job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking an OTS Agent - Arabic Speaker to join our vibrant team. At Radisson Blu Hotel Ajman, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

Support and assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.

Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility.

Develops and builds own skills, knowledge and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company.

Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained

Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Qualifications

National academic qualifications preferred

1+ years of relevant experience in Front Office

Good command of written and spoken English & Arabic

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

• Hotel Name: Radisson Blu Hotel, Ajman

Requirements: