On Location Service Agent (Concierge Agent)

Paramount Hotel Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Engagement Agent to create unique connections with guests. The ideal candidate will have at least 2 years of experience in a 5-star hotel, a hospitality management degree, and strong English skills. Additional languages are a plus. This role entails managing guest luggage and ensuring a seamless experience.

Qualifications

• Previous concierge/guest relations experience in hospitality industry.
• Minimum of 2 years of experience in a 5-star hotel.
• High level of verbal and written English.

Responsibilities

• Create unique points of contact for guests.
• Manage guest luggage and belongings.
• Ensure compliance with hotel standards and procedures.

Skills

Concierge/guest relations experience

High level of verbal and written English

Knowledge of OPERA PMS

Additional languages

Education

College Degree or Diploma in Hospitality Management

Tools

Microsoft Office

Job description

Hey there!

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Guest Engagement Agent and start scripting your own story at Paramount Midtown Hotel, Dubai.

Job Purpose:

To create a unique point of contact for our guests, prior, during and after their stay; responsible for ensuring all luggage, letters, guest belongs are delivered to guests and guest suites in a professional, efficient and timely manner, adhering to LQA and security guidelines.

Job Description:

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Managing of guest luggage storage
• Ensure to be present and aware of all V.I.P / High profile guests checking-in, out and strategic focus on groups
• Delivery of guest belongings and luggage
• Assist door, driveway and lobby team in arrival process
• Efficiently Manage email correspondence and telephone requests
• Obtain guest preferences
• Adhere to task list & step by steps for daily activities and chores
• Management & maintenance of hotel flags
• Management & maintenance of newspaper requests and inventory
• Attend and present and meetings and briefings
• Ensuring that he / she adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety
• Assisting other Rooms Division departments whenever needed as requested by Management

Qualification and Experiences:

Essential:

• Previous concierge/guest relations experience in hospitality industry
• Minimum of 2 Years of Experience in 5 star hotel
• College Degree or Diploma in Hospitality Management or equivalent
• High level of verbal and written English

Desirable:

• Preferably additional language (Arabic, Russian, French, Spanish, Italian, German)
• Basic hospitality and Guest Services knowledge
• UAE experience
• International experience/International travel
• Knowledge of Microsoft Office applications
• Knowledge of OPERA PMS or similar software