Oliver Wyman - Office Services Administrator (12-18 Months Contract) - Abu Dhabi

Marsh & McLennan Companies, Inc.; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading global consulting firm located in Abu Dhabi is seeking a Front Desk Coordinator to provide exceptional client service, manage reception duties, and offer administrative support. Candidates must have at least 3 years of relevant experience and excellent communication skills. This role offers the opportunity to work in a diverse and inclusive environment, contributing to cross-departmental service excellence.

Qualifications

• Minimum 3 years' experience in a corporate Reception or Office Administration position.
• Experience in financial services, management consultancy, or professional services.
• Proficient in written and spoken English with impeccable grammar.

Responsibilities

• Greet clients and visitors professionally.
• Manage reception area to create positive impressions.
• Assist with administrative tasks and scheduling appointments.
• Monitor and control access to office premises.

Skills

Attention to detail

Excellent communication

Interpersonal skills

Multitasking abilities

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Responsibilities

Front Desk Coordination :

• Greet clients and visitors with a professional demeanor and direct them to the appropriate person or department.
• Manage and maintain a tidy and organized reception area to create a positive first impression.
• Answer, screen, and forward incoming calls, messages, and inquiries promptly and professionally.
• Work in collaboration with the IMEA Reception teams to ensure seamless transition of tasks throughout the working week.

Client Service :

• Ensure exceptional client service by addressing inquiries, providing information, and assisting with appointments or meetings.
• Act as a liaison between clients and relevant staff members, ensuring smooth communication and addressing client concerns.

Administrative Support :

• Assist with administrative tasks, including scheduling appointments, managing calendars, and organizing meetings.
• Prepare and distribute internal and external communications, ensuring accuracy and professionalism in all written and spoken interactions.
• Coordinate business card requests with suppliers.
• Manage administration of AMEX Corporate Credit Cards.
• Onboard new suppliers or vendors for Office Services.
• Negotiate vendor contracts.
• Process invoices by raising requisitions / POs with vendor management.
• Serve as point of contact for escalating employee issues with BCD Travel.
• Follow up on and send out the monthly BCD travel report to staff.
• Manage the Office Services onboarding / offboarding process.
• Handle office directory management and distribution.
• Liaise with the Facilities team for maintenance issues.
• Maintain a positive partnership with the building management team.

IT Support :

• Issue guest Wi-Fi access.
• Act as first point of contact to troubleshoot basic IT issues for visitors and employees.
• Assist with basic Zoom troubleshooting and audio-visual conference room setup.
• Escalate any IT issues to the MMC Tech team.
• Work closely with the IT department to ensure seamless services across offices.

Office Access :

• Monitor and control access to the office premises, ensuring the safety and security of the workplace.
• Use software to issue and manage access cards for employees.
• Distribute, track, and manage both building and office access cards for employees.
• Ensure security protocols are followed for entry and exit procedures.
• Maintain accurate records of visitors.
• Manage parking cards distribution and parking policy briefings.

Meeting Room Booking :

• Manage the meeting room booking process.
• Manage calendar for meeting room bookings, ensuring efficient use of space.
• Coordinate catering requirements for bookings.
• Work closely with the Facilities team to ensure meeting room setup is accurate and on time.

Courier :

• Manage courier accounts.
• Ensure timely payment of courier invoices.
• Receive daily mail/deliveries.
• Create AWBs and coordinate pickup of business-related shipments.

Soft Skills :

• Attention to detail.
• Flexible and goal-oriented.
• Proficient in written and spoken English, with impeccable grammar and communication skills.
• Excellent organizational and multitasking abilities, with attention to detail and accuracy.
• Strong interpersonal skills and a professional, friendly demeanor.
• Excellent communication and teamwork skills.
• Ability to work independently and collaboratively within a team environment.
• Ability to enforce compliance with existing company policies and procedures.

Technical Skills :

• Strong proficiency in Word, PowerPoint, Excel, and Outlook.
• Knowledge of different corporate video conferencing platforms is a plus.
• Knowledge of smart office solutions is a plus.
• Knowledge of iProcurement or similar payment platform.
• Knowledge of basic HSE policies is a plus.

Experience Required :

• Minimum 3 years' experience in a corporate Reception or Office Administration position.
• Experience in financial services, management consultancy, or professional services.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations, and accelerate performance. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit Oliver Wyman, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion, and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law. Job ID R_318509