Officer, Sales Advisory Liabilities.Injaz - RBG - SME- Sales.Retail Banking Group

Al Ghurair Investment LLC; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial services firm in the UAE is seeking a candidate to assist Business Banking clients with their digital onboarding journeys. The role involves reviewing applications, ensuring compliance with control standards, and maximizing client satisfaction during the onboarding experience.

Qualifications

• Experience in financial services or banking.
• Strong understanding of account application processes.
• Ability to coordinate with multiple stakeholders.

Responsibilities

• Assist clients throughout the digital onboarding process.
• Perform end-to-end application reviews and ensure completeness.
• Take ownership of applications to meet defined timelines.

Skills

Client Experience

Application Processing

Digital Onboarding

Coordination

Expert Guidance

Job description

• Assist Business Banking clients in completing their digitally initiated onboarding journey in the shortest possible time, while ensuring complete adherence to the bank’s control standards.
• Maximise the number of digital account applications successfully completed every month (i.e. account opened), and maximise the level of client experience throughout the process
  • Perform end-to-end review of customer initiated NEOBIZ and BCA applications to ensure completeness of applications and submission of mandatory documents by the clients. Provide expert guidance to clients as needed.
  • Take end-to-end ownership of each allocated application, to ensure it is processed and turned around within the defined timelines, coordinating with key stakeholders and interacting with the clients