Officer - Quality Assurance & Contract Administration

Minor International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable hospitality company seeks a Quality Assurance Associate responsible for contract management and purchaser satisfaction. The role demands excellent communication skills in English and Arabic, attention to detail, and a willingness to navigate contractual processes efficiently. The ideal candidate will have a Bachelor's degree and prior experience in quality assurance or customer service environments.

Qualifications

• Excellent written and oral communicative skills in English and Arabic.
• Basic understanding of loan financing.
• Previous experience in quality assurance or contract management preferred.

Responsibilities

• Conduct a complete Quality Assurance overview with purchasers.
• Maintain regular contact with purchasers as the primary point of contact.
• Create contracts and process cancellations promptly.

Skills

Communication

Negotiation

Attention to detail

Problem-solving

Education

Bachelor's degree or higher

Job description

• Conduct a complete Quality Assurance overview with the AVC Ownership purchaser ensuring any concerns, issues etc. are fully addressed and the purchaser is fully satisfied and comfortable with their decision to enter into an agreement for Anantara Vacation Club Ownership.
• Obtain signatures from the purchasers on the required documentation, ensuring accuracy and authenticity of the signatures.
• Maintain regular contact with purchasers as the primary point of contact within AVC, ensuring contract closure is on schedule and obtaining any required documents or information promptly.
• Respond to and manage purchaser concerns or complaints in collaboration with relevant departments before contract closure to secure the deal.
• Process cancellations promptly if it is confirmed the purchaser will not proceed with the purchase.
• Create contracts and complete related tasks, ensuring timeliness and accuracy.
• Maintain and distribute the live contract status report to the management of respective sites daily and respond to queries appropriately.
• Actively monitor preview presentation integrity, reporting any deviations to the Director of Sales Centre for corrective action.
• Communicate closely with Corporate Contract Administration - regarding contract readiness, cancellation statuses, and credit reviews.
• Assist Sales Centre team member in adhering to company policies, governmental compliance, and maintaining a professional image, reporting any breaches to management.
• Manage post-contract closure complaints efficiently, coordinating with the Sales team to address the Owners concerns promptly and accurately.
• Provide operational and administrative support for the Sales Center in accordance with directives set by Management

Key Performance Indicators:

• Accuracy and timeliness of contract data entries.
• Timeliness in following up with any outstanding documentation and/or issues in relation to unclosed contracts, ensuring contracts are closed on schedule.
• Timeliness in addressing and resolving purchasers concerns.
• Attainment of high internal and external customer satisfaction, by always presenting oneself in a courteous and respectful manner.
• Good standards of grooming, personal hygiene, dress code and maintains punctuality.

Desired Candidate Profile

Qualifications

• Excellent written and oral communicative skill in English and Arabic
• Comprehensive knowledge of the AVC product, including being fully conversant with all Club documents & agreements (disclosure statement, reservation guidelines etc.).
• A high level of attention to detail in relation to documentation and numeracy.
• Negotiation and persuasion techniques.
• Patience and understanding, especially with any language related barriers.
• Basic understanding of loan financing.
• The ability to identify issues, investigate problems, and propose effective solutions.
  

Education &/or Experience:

• Bachelor s degree or higher
• Previous experience relating to quality assurance, contract creation/management, administration and/or compliance, preferably with a hospitality or customer service orientated business is desirable.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.