Officer - POS Support

National Bank of Ras Al-Khaimah PJSC; United Arab Emirates; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading bank in the UAE is seeking an Officer - POS Support to provide comprehensive technical and functional support for Merchant Acquiring POS Business. The role involves managing inventory, troubleshooting issues, and delivering training sessions on POS products. Ideal candidates will have a Bachelor’s degree in computer science or engineering, along with at least 3 years of relevant experience. The bank promises competitive compensation, medical coverage, and ample opportunities for career growth in a diverse work culture.

Benefits

Competitive, performance-linked compensation

Medical coverage for you and your family

Comprehensive life insurance

Career development opportunities

Mentorship from industry experts

Qualifications

• Minimum 3 years of experience in Merchant Acquiring POS Operations.
• Experience in Banking or Financial services industry is preferred.

Responsibilities

• Managing POS inventory and terminal configurations.
• Conducting POS terminal testing and integration.
• Providing training sessions for merchants.

Skills

Technical knowledge of POS machines

Troubleshooting skills

Training delivery skills

Inventory Management

Education

Bachelor’s degree in computer science or related field

Job description

AtRAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

About the role:

We are looking for Officer - POS Support to offer technical, functional and product support for Merchant Acquiring POS Business in a seamless and error free manner. Key deliverables include managing POS inventory, terminal configuration, projects support, BAT, installation of terminals at merchant location, supporting ECR Integration & training merchants. Also providing post installation support & services for existing merchants. This role is driven under pre-defined SLA which shall be measured against individual’s performance.This role will be reporting to Vice President - Merchant Acquiring & Skiply Products with a dynamic team of 7 members.

What You’ll Be Doing:

• In-depth technical, functional knowledge of various POS machines, respective Terminal Management System, authorization switch and merchant payment system.
• Ability to understand and troubleshoot terminal issues over the call or visit merchant outlet if required.
• Conducting POS Terminal testing, certification, integration with ECR/switch/processor.
• Inventory Management, MIS generation and publishing to relevant stake holders.
• Support existing Digital products.
• Deliver training sessions to colleagues and merchants on the use of Bank’s POS products.
• Deliver training sessions to merchants for Dynamic Currency Conversion.

What We’re Looking For:

• Education:Bachelor’s degree in computer science, engineering, or related field.
• Experience:Minimum 3 years of experience in Merchant Acquiring POS Operations.
• Industry Exposure: Banking or Financial services

What’s In It For You:

• Competitive, performance-linked compensation
• Medical coverage for you and your family
• Comprehensive life insurance
• Inclusive and diverse workplace culture
• Career development and fast-track growth opportunities
• Mentorship from industry experts