Officer- National Loan Retention

First Abu Dhabi Bank; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent financial institution in Sharjah is seeking a dedicated professional to assist customers with banking applications and document verification. The role emphasizes retention activities, excellent customer service, and collaboration with multiple departments to ensure customer satisfaction. Ideal candidates should possess a degree in relevant fields and have 1-2 years’ banking experience.

Qualifications

• 1-2 years of experience in banking or related fields.
• Solid understanding of customer service principles in banking.

Responsibilities

• Assist customers in the branch with applications/forms.
• Collect and verify documents provided by customers.
• Explain approvals details regarding loans and process applications.
• Communicate effectively with customers and resolve their issues.
• Provide reports to management on customer complaints and competitors.

Skills

Good Product knowledge

Proficiency in MS Office

Good understanding of banking industry trends

Good market awareness

Good analytical skills

Education

Bachelor’s Degree in Finance, Banking, Business Management

Job description

Division

Personal, Wealth & Business Banking

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

Core Responsibilities: Retention

• Facing the customer in the branch and assist the customer in filling out the applications/forms.
• Collect different document from the customer and ensure the correctness/validity of the documents provided by the customers.
• Verify the original seen document.
• Explain to the customer the approvals details (FDD, IR, loan amount, Bullet loan,..)
• Submit the cases in CAS system similar to staff ID FABS2557.
• Ensure that all cases are log and updated in NL MIS .
• Send the original document and coordinate with different department in order to push the case for disbursal.
• Scan & Upload the original document in DMS system.
• Gather Data related to customer complaints or competitors offers.
• Propose solutions.
• Negotiate with customers.
• Handling customer in the branches.
• Provide excellent customer services and ensure customer satisfaction.
• Explain customer about bank products and benefit.
• Work with other department until the customer’s request finalize.
• Communicate with customer and employees, to get to know customer problems/ requests.
• Provide reports to management.
• Assist and support other Retention officer if required.

Qualifications

Threshold Qualifications

• Good Product knowledge
• Proficiency in MS Office
• Good understanding of banking industry trends in the local market
• Good market awareness of product range and pricing
• Good analytical skills

Years & Nature of Experience

• Experience Bachelor’s Degree in Finance, Banking, Business Management or a related major field of study is required. 1-2 year of experience in banking or similar experience