Officer, IT Process Governance & Monitoring

Daman - National Health Insurance Company; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading health insurance company is looking for a coordinator in Health Information Systems to oversee budgeting, process management, and HR coordination. The ideal candidate should have a Bachelor's degree in Finance or Planning, proficiency in Microsoft Office, and strong analytical skills, while knowledge of health insurance concepts is a plus. This role offers the opportunity to work in a dynamic environment and contribute to continuous improvement initiatives.

Qualifications

• Experience in budgeting, planning, and monitoring processes required.
• Proficient in written and spoken English; Arabic is an advantage.
• Good knowledge of health insurance concepts.

Responsibilities

• Support in developing and managing HIS processes.
• Responsible for preparing and managing budgets.
• Monitor HIS resource utilization, performance, and reports.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service orientation

Attention to confidentiality

Education

Bachelor's degree in Finance or Planning

Tools

Microsoft Office

Job description

Role Purpose:

• Support in identifying and developing various policies, processes, and procedures within HIS, supporting areas, and/or as part of business demand/change management and release processes.
• Responsible for preparing and managing budgets and planning.
• Support monitoring of HIS processes, outputs, records, KPIs, performance, and reports.
• Ensure HIS processes are adhered to and identify any concerns or gaps.
• Monitor HIS resource utilization, occupancy, and budget; ensure they are leveraged optimally.
• Support HIS employee hiring, skill development in coordination with HR, including CV screening, interview scheduling, training, documentation, and onboarding.
• Serve as the HIS point of contact for various audit systems (ISO 9001, ISO 27001, ISO 22301, ISO 20001, SKEA, IA), corporate risk, and business continuity management systems.
• Manage audit observations, findings, IPs, NCRs, and ensure timely discussion and follow-up with stakeholders.
• Manage HIS risk register, ensuring stakeholder discussion and follow-up.
• Handle business continuity requirements such as BIA and BCP for HIS department.
• Work on various reports, activities, initiatives, and projects.
• Provide administrative support to HIS, including training, data collection, and documentation.

Work Experience:

• Experience in similar roles is preferred.
• Experience in process exploration, analysis, design, and monitoring.
• Experience in handling budgets and planning.
• Good knowledge of audit, risk, and business continuity management.
• Bachelor's degree, preferably in Finance or Planning.

Skills and Competencies:

• Proficiency in written and spoken English; Arabic is an advantage.
• Strong analytical, execution, problem-solving, and decision-making skills.
• Ability to learn and apply new skills.
• Flexible, able to work under pressure.
• Maintain confidentiality and professionalism.
• Proactive, results-oriented, with high-quality work standards.
• Excellent customer service orientation.
• Ability to work in a multicultural environment and promote knowledge sharing.
• Good knowledge of health insurance concepts.
• Proficiency in Microsoft Office applications.