Officer, Digital Onboarding(Part-Time) - Emiratized Role

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 120,000 - 200,000; Part time

Job summary

First Abu Dhabi Bank is seeking a part-time Officer for Digital Onboarding in Abu Dhabi. This role encompasses facilitating the digital onboarding process, ensuring exceptional customer service, and complying with banking regulations. The candidate will help enhance the customer onboarding experience through collaboration and process improvements, contributing significantly to the bank's digital transformation efforts.

Qualifications

• Excellent verbal and written communication skills in English and Arabic.
• Proven ability to manage time effectively and handle multiple tasks.
• Customer-oriented mindset with commitment to service.
• Basic IT skills and ability to adapt to technologies.

Responsibilities

• Facilitate the digital onboarding process for new customers.
• Utilize onboarding platforms and CRM systems for customer management.
• Provide excellent customer service and address inquiries.
• Collaborate with teams to improve onboarding procedures.
• Ensure compliance with UAE banking regulations.

Skills

Communication

Customer Service

Time Management

IT Skills

Job description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

We are seeking a detail-oriented and customer-focused Officer, Digital Onboarding (Part-Time) to join our team in Abu Dhabi, United Arab Emirates. This role offers an exciting opportunity to contribute to our digital transformation efforts and enhance our customer onboarding experience.

• Facilitate the digital onboarding process for new customers, ensuring a smooth and efficient experience
• Utilize digital onboarding platforms and CRM systems to manage customer information and documentation
• Provide excellent customer service, addressing inquiries and resolving issues related to the onboarding process
• Collaborate with cross-functional teams to streamline and improve digital onboarding procedures
• Ensure compliance with UAE banking regulations and internal policies throughout the onboarding process
• Maintain accurate records and generate reports on onboarding metrics
• Identify opportunities for process improvement and contribute to the development of new digital onboarding solutions
• Participate in training sessions to stay updated on the latest digital onboarding technologies and best practices
  
  

Qualifications

• Excellent verbal and written communication skills in English and Arabic
• Proven ability to manage time effectively and handle multiple tasks in a part-time capacity
• Customer-oriented mindset with a commitment to providing exceptional service
• Basic IT skills and ability to quickly adapt to new technologies