Officer- Customer Service (Emiratized Role)

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 10,000 - 14,000; Full time

Job summary

A leading UAE bank is seeking a dedicated Officer - Customer Service to join their team in Al Ain. The ideal candidate will provide exceptional support and ensure customer satisfaction while achieving sales targets. Strong communication skills in Arabic and English, along with prior customer service experience, are preferred. The role may require shift work, including weekends. Emiratization is a requirement.

Qualifications

• 1-2 years of previous experience in customer service or a related field.
• In-depth knowledge of UAE culture and business practices.
• UAE national status (Emiratization requirement).

Responsibilities

• Achieve sales targets.
• Serve as the primary point of contact for customer inquiries.
• Respond to customer queries through phone, email, and chat.
• Resolve customer issues in a timely manner.

Skills

Strong verbal and written communication skills in both Arabic and English

Excellent problem-solving abilities

Customer-oriented mindset

Proficiency in customer service software and CRM systems

Strong time management and organizational skills

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.

• Achieve sales targets
• Serve as the primary point of contact for customer inquiries, concerns, and requests
• Respond to customer queries through various channels, including phone, email, and chat
• Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
• Maintain accurate records of customer interactions and transactions using CRM systems
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
• Collaborate with cross-functional teams to improve customer experience and service quality
• Stay updated on company products, services, and policies to provide accurate information to customers
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive team environment by supporting colleagues and sharing best practices
  
  

Qualifications

• Strong verbal and written communication skills in both Arabic and English
• Excellent problem-solving abilities and attention to detail
• Customer-oriented mindset with a passion for delivering exceptional service
• Proficiency in customer service software and CRM systems
• Previous experience in customer service or a related field (1-2 years preferred)
• Bachelor's degree preferred
• In-depth knowledge of UAE culture and business practices
• Ability to remain calm and professional in challenging situations
• Strong time management and organizational skills
• Flexibility to work in shifts, including weekends and holidays if required
• UAE national status (Emiratization requirement)