Officer- Customer Service (Emiratized Role)

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Officer to join their dynamic team. This role is pivotal in delivering exceptional support and achieving sales targets while ensuring customer satisfaction. You will engage with customers through various channels, resolve their inquiries, and collaborate with teams to enhance service quality. Ideal candidates will possess strong communication skills in both Arabic and English, a customer-oriented mindset, and a passion for service excellence. Join this prestigious bank and contribute to a positive team environment while making a significant impact in the financial sector.

Qualifications

• 1-2 years of experience in customer service or a related field preferred.
• Strong communication skills in Arabic and English are essential.

Responsibilities

• Achieve sales targets and serve as the primary contact for customer inquiries.
• Resolve customer issues efficiently and maintain accurate records.

Skills

Verbal and written communication skills

Problem-solving abilities

Customer-oriented mindset

Time management skills

Education

Bachelor's degree

Tools

Customer service software

CRM systems

Job description

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.

1. Achieve sales targets
2. Serve as the primary point of contact for customer inquiries, concerns, and requests
3. Respond to customer queries through various channels, including phone, email, and chat
4. Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
5. Maintain accurate records of customer interactions and transactions using CRM systems
6. Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
7. Collaborate with cross-functional teams to improve customer experience and service quality
8. Stay updated on company products, services, and policies to provide accurate information to customers
9. Participate in ongoing training and development programs to enhance customer service skills
10. Contribute to a positive team environment by supporting colleagues and sharing best practices

Qualifications

1. Strong verbal and written communication skills in both Arabic and English
2. Excellent problem-solving abilities and attention to detail
3. Customer-oriented mindset with a passion for delivering exceptional service
4. Proficiency in customer service software and CRM systems
5. Previous experience in customer service or a related field (1-2 years preferred)
6. Bachelor's degree preferred
7. In-depth knowledge of UAE culture and business practices
8. Ability to remain calm and professional in challenging situations
9. Strong time management and organizational skills
10. Flexibility to work in shifts, including weekends and holidays if required
11. UAE national status (Emiratization requirement)