Officer- Customer Service

First Abu Dhabi Bank FAB; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Join a leading bank as a Customer Service Officer where you will engage with customers, promote banking products and services, and ensure high satisfaction levels. This role requires strong sales capabilities and a commitment to providing exceptional customer service, ideal for candidates with a solid banking background. You'll benefit from a supportive environment that values inclusivity and recognizes performance.

Qualifications

• At least 2 years of relevant banking experience.
• Familiarity with bank products, customer service policies and procedures.

Responsibilities

• Sell and cross-sell banking products to customers.
• Process customer requests like account openings and loan applications.
• Achieve sales targets and participate in daily retail team meetings.

Skills

Customer Experience

Sales Skills

Communication

Education

High School Graduate

Job description

Job Title: Customer Service Officer

• Actively sell/cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan product applications and maintenance requests, forwarding them for approval to the Consumer Processing Unit.
• Receive and process customer requests (e.g., account opening, online requests, returned cheque delivery).
• Encourage customers to build their balances with the bank to migrate to higher customer programs.
• Generate leads for Elite and Elite Gold programs by referring eligible customers to lounges and centers.
• Educate Classic and Advantage customers about automated channels like ATM, call center, and online banking, promoting their migration to these channels.
• Attract new customers through personal relations and referrals.
• Respond to customer inquiries forwarded from the call center.
• Participate in and potentially lead daily retail sales team meetings.
• Online & Mobile Banking: Achieve monthly targets to onboard customers to online/mobile applications by encouraging usage of channels like ATM, CDM, mobile, and online banking; assist with demos and downloads.
• NPS: Ensure assigned NPS targets are met by representing FAB values and following customer-obsessed methodologies to ensure high customer satisfaction with zero complaints.
• Collaborate with colleagues and internal stakeholders, ensuring the completion of mandatory trainings.

Job Specific Accountabilities

Agree on personal sales targets with the retail sales manager and branch manager.

Desired Candidate Profile

Qualifications:

• High School graduate.
• At least 2 years of relevant banking experience, familiarity with bank products, customer experience, policies, and procedures.

Company Industry:

• Banking
• Broking

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords: Officer - Customer Service

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Company Description:

First Abu Dhabi Bank fosters an inclusive environment where diverse perspectives are valued. We combine international experience with local expertise. At FAB, you will have support from your team and line manager, with responsibilities entrusted and performance recognized. We embrace diversity to grow stronger together.