Officer – Customer Service

Jobs for Humanity; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading service provider in Abu Dhabi is looking for a Customer Service Representative. This role involves handling client inquiries, maintaining records, and striving for high customer satisfaction. Candidates should possess a university degree, ideally bilingual, and have 1-2 years of experience in customer service or tele sales. Opportunities for process improvement are encouraged. Competitive productivity standards apply.

Qualifications

• Graduate or experience of 1 or 2 years in customer service or tele sales.
• No insurance experience required.
• Must be computer literate.

Responsibilities

• Respond to all client enquiries effectively.
• Achieve/exceed productivity and quality standards.
• Identify potential process improvements.

Skills

Networking

Negotiation

Communication

Team player

Attention to details

Customer Focus

Education

University Degree, preferably bilingual

Tools

MS Office

Job description

Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely

manner.

To offer the highest possible level of service to all our clients thereby assisting in retaining existing business

and improving our persistency levels by maintaining excellent productivity and accuracy.

Main Functions And Responsibilities

• Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions and strive for first call resolution.
• Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
• Provide payment confirmation or clarifications as required to clients.
• Achieve / exceed set productivity and quality standards.
• Interface effectively with internal colleagues and staff to resolve client issues.
• Maintain accurate records and files as required.
• Identify potential process improvements and make recommendations to Team Leader or Senior Officer.
• Adhere to the contents of the Operating Procedures Manual (OPM) and the Company’s overall internal procedures and policies.
• Nil E&Os.
• Miscellaneous tasks within the scope of work, as assigned by the direct manager.
• Behavioral Skills: Networking; Negotiation; Communication; Team player; Attention to details; Customer Focus
• Education/Certifications: University Degree, preferably bilingual
• Practical/Technical Experience: Graduate or experience of 1 or 2 years in customer service or tele sales, No insurance experience required
• Computer Skills: MS Office, Computer Literate