Officer - Aggregator Sales | Dubai, UAE

Dubai Islamic Bank; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Dubai is seeking a Banking Sales Executive to develop sales strategies, manage customer relations, and ensure compliance with financial regulations. The ideal candidate will have 2-3 years of banking experience with a strong background in customer service and Islamic finance principles. This role offers an opportunity to advance your career within a reputable institution.

Qualifications

• Minimum 2-3 years experience in banking, preferably in mortgage industry.
• Strong understanding of customer service principles.

Responsibilities

• Prepare business strategy to manage sales targets.
• Conduct checks of customer files according to credit guidelines.
• Ensure compliance with regulatory standards and policies.

Skills

Regulatory and Compliance Knowledge

Sharia Principles of Islamic Finance

Customer Service Audit

Financial Modeling and Analysis

Operational Risk Management

Education

University graduate preferably in Business Administration or Finance

Job description

• SALES : To prepare a business plan / strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the Sales target & to develop the Sales Channels in line with the Sales Strategy
• CUSTOMER SERVICE :To Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals
• DOCUMENTATION & CREDIT ANALYSIS :To conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies
• SALES MANAGEMENT & MIS GENERATION :
• Input all leads on CRM & update the same regularly to track follow-ups and for review
• Preparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversions
• Prepare a summary of all existing clients on a daily basis for future correspondence and sending info on promotions to obtain more referrals
• MARKET & PRODUCT KNOWLEDGE: To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients.
• COMPLIANCE : To ensure that all the sales booked are in line with all the prevalent regulation of compliance and audit & to understand and apply DIB core value.
• Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
• Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
• Incorporate and comply with the bank's core values especially the Customer First in your day today activities.

Job Description

• SALES : To prepare a business plan / strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the Sales target & to develop the Sales Channels in line with the Sales Strategy
• CUSTOMER SERVICE :To Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals
• DOCUMENTATION & CREDIT ANALYSIS :To conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies
• SALES MANAGEMENT & MIS GENERATION :
• Input all leads on CRM & update the same regularly to track follow-ups and for review
• Preparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversions
• Prepare a summary of all existing clients on a daily basis for future correspondence and sending info on promotions to obtain more referrals
• MARKET & PRODUCT KNOWLEDGE: To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients.
• COMPLIANCE : To ensure that all the sales booked are in line with all the prevalent regulation of compliance and audit & to understand and apply DIB core value.
• Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
• Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
• Incorporate and comply with the bank's core values especially the Customer First in your day today activities.

Competencies/Skills

Education: University graduate preferably in Business Administration or Finance

Work Experience: Minimum 2-3 yrs. experience in banking, preferably in mortgage industry

Technical Competencies:

• Regulatory and Compliance Knowledge
• Sharia Principles of Islamic Finance
• Customer Service Audit, Investigation and Service Recovery
• Financial Modeling and Analysis
• Home Finance Commercial Terms
• Home Finance Documentation
• Operational Risk Management

Behavioral Competencies:

• Act with Ownership
• Empower to Decide
• Engage the Customer
• Maintain Transparency & Communicate to Share
• Share Knowledge & Work as One

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