OCC Manager - TRAM

Keolis; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in urban transport is seeking an Operations Control Center Manager for the Dubai TRAM. This role involves overseeing tram operations, managing resources, and developing team capabilities while ensuring high standards of service delivery and safety. The ideal candidate will have significant experience in railway operations, a strong focus on incident management, and excellent leadership skills.

Qualifications

• Minimum of 5 years of experience in train operation in railway or urban traffic control environments.
• Experience in a control room setting required; tram network experience preferred.
• Knowledge of safety-critical operations will be assessed.

Responsibilities

• Oversee and manage OCC operations for the Dubai TRAM.
• Implement actions following incidents or emergencies.
• Conduct performance reviews and prepare operational reports.

Skills

Communication

Team Leadership

Incident Handling

Emergency Management

Continuous Improvement

Education

High diploma of post-secondary education in a related discipline

Job description

The purpose of this position is to oversee and manage all aspects of the OCC operations for the Dubai TRAM.

KEY RESPONSIBILITIES

Strategic

• Monitor service delivery and manage OCC personnel and resources.
• Advise the Operations Director of problems relating to service delivery matters in a proactive and timely manner.
• Plan and deliver succession and development plans within the department.
• Develop and review procedures, instructions, and improvements that benefit the delivery of train services on Dubai TRAM.
• Lead the OCC Chief Controllers to effectively manage their teams during degraded and normal operations.

Stakeholder / Customer

• Coordinate effectively with counterparts for the client.
• Communicate and report details of incidents to the Executive Team and public relations staff if required.

Operational

• Recommend, approve, and implement actions resulting from incidents, emergencies, or safety and operational investigations.
• Conduct daily and weekly reviews of service delivery performance, prepare reports, and provide data.
• Plan and execute the best operational recovery with the least impact during incidents or accidents.

Capability / People

• Ensure all controllers and train crew are adequately trained, assessed, and certified in their functions, providing additional support and training if necessary.
• Perform and carry out other duties as instructed by the Operations Director.
• Manage all control room resources to ensure team performance meets standards and procedures.
• Deputise for the Operations Director when required.

CHALLENGES

• Understanding factors affecting service quality or safety.
• Thorough understanding of the KM Performance regime.

KEY COMPETENCIES

TECHNICAL COMPETENCIES

• Understanding of tram operation controls such as supervision, regulation, incident handling, and emergency management.
• Functional understanding of OCC monitors, servers, and their operations.

BEHAVIOURAL COMPETENCIES

• Good communication skills and ability to work productively in a fast-paced, team-oriented environment.
• Mentor and develop team members as part of succession planning.
• Set an example with a professional and positive attitude, following all rules and procedures.
• Proactively identify areas for continuous improvement.

MINIMUM QUALIFICATIONS

Min.

Required

Education

• High diploma of post-secondary education in a related discipline.

Experience

• Minimum of 5 years of work experience in train operation within railway, aviation, or urban traffic control settings.
• Experience in control room, train/tram operations, and management is required; knowledge of safety-critical operations will be assessed.

Ideally, candidates should have experience working in an Operation Control Center and possess people management skills. Working experience on a tram network is highly preferable.