O2C / AR / CREDIT & COLLECTIONS LEAD

Legend Holding Group Ltd; Dubai; Presencial; AED 300.000 - 600.000; Jornada completa

Descripción de la vacante

Legend Holding Group Ltd is seeking an experienced O2C Lead to centralize end-to-end Order-to-Cash processes across the group. The role focuses on onboarding, credit control, accurate billing, cash application, and reliable receivables reporting in line with IFRS.

You will drive a unified O2C framework across entities, channels, and ERP platforms. The role requires deep knowledge of credit management, invoicing governance, and AR close processes, with strong leadership of a shared-services O2C

Formación

• Bachelor's degree in Accounting, Finance or related field; ACCA/CPA/CA preferred.
• 2+

Responsabilidades

• Own the Group O2C operating model and seven workstreams.
• 3) Provide functional direction to BU sales-admin, billing and cashier teams.

Conocimientos

O2C Leadership

Credit Management

Billing & Invoicing

Cash Application

Collections

IFRS 15 / IFRS 9

ERP Systems

ERP Systems (Oracle NetSuite)

ERP Systems (SAP)

Data & Reporting

Educación

Bachelor's degree in Accounting or Finance

ACCA/CPA/CA preferred

Herramientas

Oracle NetSuite

SAP

Excel / BI tools

Descripción del empleo

strong Role Purpose strong Lead and progressively centralize end-to-end Order-to-Cash O2C activities for the Group ensuring disciplined customer onboarding and credit control accurate and timely billing prompt cash application effective collections reliable receivables reporting and IFRS-compliant revenue and expected credit loss ECL accounting The role establishes one consistent Group O2C framework across multiple business units entities sales channels and existing ERP systems Act as the primary technical and operational owner of Group receivables and working-capital performance on the customer side partner with Business Unit Finance Managers BU FMs and commercial heads for source-transaction accountability and expedite material credit revenue control and collection matters to the Head of Accounting

Shared Services strong Scope and Leadership Accountability strong Own the Group O2C operating model and its seven workstreams customer master data credit billing invoicing cash application collections disputes credit notes refunds revenue ECL accounting and AR close reporting Manage the assigned shared-services O2C team allocate billing cash-application and collection portfolios perform independent reviews coach staff and define backups for critical invoicing receipting and month-end activities Issue common credit policies customer onboarding standards invoice templates receipting rules collection strategies dispute workflows and AR reporting standards across business units despite differing ERP platforms Provide functional direction and deadline tracking to BU sales-admin billing and cashier teams BU FMs retain ownership of local revenue transactions underlying contracts and evidence until responsibilities are formally transferred to the hub Maintain disciplined maker-checker approvals segregation of duties between customer master data billing cash handling and receipt posting audit trails issue logs and a formal escalation process

strong A Customer Master Data Onboarding Credit Management strong Own customer master data governance onboarding KYC documentation trade licence and VAT TRN validation payment terms price lists credit limits customer categories and controlled amendments with full audit trail Operate the Group Credit Policy credit applications risk scoring credit limits security bank guarantees post-dated cheques deposits letters of credit and periodic credit reviews with approvals per the Delegation of Authority Monitor credit exposure across entities for common customers and related groups manage credit holds over-limit releases and blocked-order escalations with Sales and BU FMs Apply enhanced controls for export trade-finance and cash-intensive transactions including advance-payment requirements sanctions AML screening coordination and documentary-credit compliance Cleanse and de-duplicate customer records ensure dormant related-party and intercompany customers are correctly classified and mapped

strong B Order Contract Billing Invoicing strong Ensure complete accurate and timely invoicing for all revenue streams including vehicle sales export spare parts workshop service job cards rent-a-car and leasing contracts logistics services and management charges Enforce billing controls approved pricing and discounts delivery completion evidence contract terms billing cut-off unbilled revenue tracking and prevention of duplicate or missed invoices Ensure tax-compliant invoices in line with UAE VAT and applicable GCC requirements including correct VAT treatment for exports zero-rated and exempt supplies and customer TRN validation Lead O2C readiness for the UAE e-invoicing mandate in partnership with Tax IT and the Group s Accredited Service Provider in line with the Ministry of Finance phased implementation timeline Oversee recurring billing for rentals leases fleet contracts and service agreements reconcile billing schedules to contracts fleet utilization and operational systems

strong C Cash Application Receipts strong Govern daily receipting and cash application across bank transfers cards cheques PDCs cash payment gateways and finance-company settlements ensure receipts are applied to the correct customer and invoice promptly Maintain PDC registers cheque custody deposit and bounced-cheque procedures coordinate legal follow-up on dishonoured cheques with BU FMs and Legal Clear unapplied and unidentified receipts on-account balances and suspense items within defined timelines investigate short payments deductions and bank charges Reconcile cash-in-transit card payment-gateway settlements bank-finance and insurance receipts to the ledger in coordination with Treasury without taking over bank account authority

strong D Collections Receivables Management strong Own the Group collections strategy customer segmentation dunning cycles call visit plans promise-to-pay tracking and escalation paths for overdue accounts Drive DSO overdue and aged-debt reduction targets by BU customer and salesperson run weekly collection reviews with BU FMs and commercial heads Manage high-risk legal and slow-moving accounts including payment plans settlement proposals security enforcement and referrals to collection agencies or legal counsel Coordinate customer statements balance confirmations and reconciliation of customer-side disputes ensure timely follow-up on government corporate fleet and finance-company receivables

strong E Disputes Credit Notes Refunds Customer Deposits strong Operate a controlled dispute-management workflow with clear owners root-cause categories ageing and resolution deadlines across Sales Operations and Finance Ensure credit notes discounts rebates write-offs and refunds are supported authorized under the Delegation of Authority and correctly reflected for VAT Control customer advances booking deposits security deposits including rental deposits and traffic-fine Salik recoveries and their timely release offset or refund Analyse recurring disputes and credit notes for revenue leakage pricing errors and process failures agree corrective actions with BU FMs and operating heads

strong F Revenue Recognition ECL Technical Accounting strong Act as the O2C focal point for the application of IFRS 15 revenue from contracts with customers including performance obligations variable consideration principal-versus-agent assessments bill-and-hold and export Incoterms cut-off Support accounting for rental and leasing income in line with IFRS 16 lessor contract assets liabilities deferred revenue unbilled revenue and customer deposits Own the Group expected credit loss methodology under IFRS 9 simplified approach including provision matrices forward-looking adjustments specific provisions and write-off criteria subject to Head CFO approval Prepare technical position papers on significant O2C judgments and refer material or complex positions for independent review and approval rather than unilaterally changing accounting policy

Transformation, Governance and CollaborationBuild and execute a phased O2C centralization plan without waiting for a single ERP rollout; standardize outputs and controls first, then progressively transfer billing, cash application and collections activities.Own O2C SOPs, credit policy, customer onboarding forms, billing checklists, receipting procedures, collection playbooks and dispute/credit-note protocols.Partner with Finance Systems/IT to harmonize customer master data, payment terms, AR ageing buckets, automated cash matching, customer portals, e-invoicing and dunning automation across current and future ERP platforms.Develop a recurring O2C dashboard showing DSO, ageing, collection effectiveness, unapplied cash, dispute ageing, billing accuracy, credit-limit breaches and ECL trends.Provide coaching, cross-training, succession/backup coverage and performance feedback; identify capability gaps and recommend resource allocations

Mandatory DeliverablesApproved Group Credit Policy, customer onboarding/KYC standard and credit-limit register with approval evidence.Weekly collections tracker and overdue report by BU, customer and salesperson, with promise-to-pay and escalation status.Monthly AR ageing, DSO and O2C performance pack, including key-customer exposure and commentary.Monthly AR sub-ledger to GL reconciliations, unapplied cash, PDC and customer-deposit reconciliations, with preparer/reviewer sign-off.Monthly ECL provision computation, write-off register and approved specific-provision schedule.Dispute, credit-note and refund register with root-cause analysis and revenue-leakage findings.Updated O2C SOPs, technical position papers, e-invoicing readiness plan and statutory/external audit support pack.Continuous-improvement register and O2C performance dashboard for the Head of Accounting & Shared Services

Decision Rights and Ownership BoundariesThe position may approve credit limits, credit notes, write-offs, refunds and customer master changes only within delegated authority; no individual may both create/amend customer master data and post receipts, or prepare and independently approve the same material transaction.Material credit limits, settlement agreements, legal actions, significant write-offs, changes to ECL methodology and revenue-recognition policy require approval under the Group Delegation of Authority.BU FMs and commercial heads are accountable for pricing, sales contracts, delivery evidence and local transaction completeness until the relevant activity is formally centralized. The O2C Lead owns Group standards, controls, reviews, escalation and reporting.Sales pricing and commercial negotiations, Treasury funding and bank relationships, tax return filings, legal proceedings and GL/consolidation remain with their designated owners; this role coordinates required inputs and validates the accounting impact

Qualifications and ExperienceBachelor's degree in Accounting, Finance or related field; ACCA, CPA, CA, ACA, CMA or equivalent professional qualification strongly preferred; credit-management certification advantageous.Typically 10+ years of progressive accounting experience, including at least 3 years leading AR, credit control, collections or O2C in a multi-entity group or shared-services environment.Demonstrable track record of reducing DSO and overdue debt, implementing credit policies and strengthening billing and cash-application controls.Sound working knowledge of IFRS 15, IFRS 9 (ECL) and IFRS 16 (lessor) and UAE VAT; e-invoicing implementation exposure desirable.Practical experience in automotive trading/export, dealerships, rent-a-car, workshops, logistics or other high-volume, multi-channel businesses advantageous.Experience working across mixed ERP landscapes (e.g., Oracle NetSuite, SAP or equivalent), advanced Excel and reporting/BI tools; exposure to AR automation, ERP migration or shared-services implementation desirable.Strong English communication (Arabic advantageous), negotiation, customer-facing, project management and cross-functional stakeholder influence; UAE/GCC commercial and regulatory familiarity advantageous.