NRI Business Development Officer

Some careers prize diversity more than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

This role is of a Business Development Officer for UAE NRI Representative Office, the candidate would be responsible for new customer acquisition through external collaboration, activity and engagement.

This is a fully self-sourcing role, as opposed to having an assigned channel or lead flow.

• Plan and/or participate, including installation of desks at third-party/industry events and corporate offices.
• Hand out pamphlets/leaflets about India services (as approved).
• Address customer queries with information available in the public domain and assist with account opening if the customer wishes to proceed.
• For enquiries received through campaigns, local marketing activities, and other initiatives, rep office staff will call on such leads to understand customer needs, address queries, and assist with account opening.
• Stay up to date on the India services available on HSBC public websites to effectively and efficiently address customer queries.
• Route any queries pertaining to products/services not listed on HSBC public website to the India HSBC team, maintaining a clear record of all such referrals as per the process.
• Assist customers with account opening, including form filling/documentation verification, etc.
• Ensure customers are assisted with activating their accounts, including digital account activation, debit card activation, and initial account funding as per bank norms.
• Service and redress customer-specific queries.
• Ensure adherence to cross-border guidelines of HSBC at all times.
• Comply with KYC/AML norms of the bank at all times.
• Maintain call reports and MIS as required.
• Respond to customer complaints in a timely manner and to customer satisfaction.
• Deliver fair outcomes for our customers and ensure conduct maintains the orderly and transparent operation of financial markets.

Requirements

To be successful in the role, you should meet the following requirements:

• Bachelor’s degree in business, finance, related field, or equivalent experience.
• Minimum of two years in banking sales experience or equivalent Business Development role.
• Excellent communication, interpersonal, and presentation skills.
• Able to work independently with limited supervision and guidance.
• Excellent written and spoken communication skills.
• Customer-driven with a strong focus on quality of service and business development.
• Planning and organizing, displaying a strong sense of accountability.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business, and our people. Different ideas and perspectives help us innovate, manage risk, and grow the business in a sustainable way.