NPSD Business Analysis Manager

Emirates; Dubai; On-site; AED 180,000 - 250,000; Full time

Job summary

A leading airline is seeking a NPSD Business Analysis Manager to optimize revenue through performance analysis and stakeholder engagement. This role demands a strategic focus on commercial initiatives and leadership skills to drive results in a multicultural environment. Ideal candidates will possess substantial experience in project management and commercial airline operations.

Qualifications

• 8+ years of experience in general business or commercial discipline.
• Majority in project or programme management roles.
• Experience managing large-scale projects with a focus on people management.

Responsibilities

• Evaluate commercial performance and monitor KPIs for optimal revenue generation.
• Develop methodologies for NPSD performance tracking and analytical reporting.
• Collaborate with global sales and operations teams to drive performance.

Skills

Stakeholder management

Leadership

Negotiation

Communication

Project management

Education

Bachelor's Degree or Honours

Job description

Job Purpose

At Emirates, our Global Sales team is fundamental in ensuring we put our customers first by maximizing our value proposition as a brand. The team is responsible for managing relationships with our partners, customers, and account holders.

Job Purpose

At Emirates, our Global Sales team is fundamental in ensuring we put our customers first by maximizing our value proposition as a brand. The team is responsible for managing relationships with our partners, customers, and account holders.

The NPSD Business Analysis Manager will collate, analyse and produce detailed reports, examining both quantitative and qualitative factors influencing commercial performance, using internal data systems and external market intelligence. Summarise insights and provide actionable recommendations for executive management decision making, to optimise revenue and yield. Examine channel and segment performance to identify trends or deviations, advising stakeholders on corrective actions. Represent Network Passenger Sales Development (NPSD) in internal discussions and at trade, industry, and agency meetings.

In This Role, You Will

• Evaluate commercial performance at point-of-sale and route levels, monitoring KPIs, operating ratios, and yield metrics to identify trends and factors impacting performance, to ensure optimal revenue generation.
• Develop methodologies to track NPSD performance using internal systems and market intelligence, with regular analytical reporting for executive management, to optimise revenue/yield, drive better decision making, guide commercial planning and highlight trends and corrective actions.
• Collaborate with globally based Sales, Revenue Optimisation and Commercial Operations teams, along with other internal departments, e.g. Skywards, E-Commerce, to influence, negotiate, align strategies and drive performance, with effective use of customer databases to drive targeted revenue.
• Drive Corporate, Leisure and segment channel strategies to meet KPIs and revenue targets, analysing the criticality of corporate and key account negotiations on route revenue, to provide guidance accordingly.
• Support the evaluation and development of offline markets and new routes by providing tailored business intelligence and recommending specific market sales strategies.
• Support sales teams, including incentive modelling, cost variance investigation, and provide analysis on load/seat factors and route mix, to input into revenue-focused planning and training.
• Engage proactively with commercial stakeholders to ensure that cabin/cargo mix, point of sale mix and segment/agent mix is optimal by flight number and then track any agreed actions achieve desired impact.
• Provide market intelligence, share industry insights and sales leads to global teams by routinely monitoring travel/ air cargo trade and news media, identifying competitive market threats and opportunities.
  
  

Job Purpose

At Emirates, our Global Sales team is fundamental in ensuring we put our customers first by maximizing our value proposition as a brand. The team is responsible for managing relationships with our partners, customers, and account holders.

The NPSD Business Analysis Manager will collate, analyse and produce detailed reports, examining both quantitative and qualitative factors influencing commercial performance, using internal data systems and external market intelligence. Summarise insights and provide actionable recommendations for executive management decision making, to optimise revenue and yield. Examine channel and segment performance to identify trends or deviations, advising stakeholders on corrective actions. Represent Network Passenger Sales Development (NPSD) in internal discussions and at trade, industry, and agency meetings.

In This Role, You Will

• Evaluate commercial performance at point-of-sale and route levels, monitoring KPIs, operating ratios, and yield metrics to identify trends and factors impacting performance, to ensure optimal revenue generation.
• Develop methodologies to track NPSD performance using internal systems and market intelligence, with regular analytical reporting for executive management, to optimise revenue/yield, drive better decision making, guide commercial planning and highlight trends and corrective actions.
• Collaborate with globally based Sales, Revenue Optimisation and Commercial Operations teams, along with other internal departments, e.g. Skywards, E-Commerce, to influence, negotiate, align strategies and drive performance, with effective use of customer databases to drive targeted revenue.
• Drive Corporate, Leisure and segment channel strategies to meet KPIs and revenue targets, analysing the criticality of corporate and key account negotiations on route revenue, to provide guidance accordingly.
• Support the evaluation and development of offline markets and new routes by providing tailored business intelligence and recommending specific market sales strategies.
• Support sales teams, including incentive modelling, cost variance investigation, and provide analysis on load/seat factors and route mix, to input into revenue-focused planning and training.
• Engage proactively with commercial stakeholders to ensure that cabin/cargo mix, point of sale mix and segment/agent mix is optimal by flight number and then track any agreed actions achieve desired impact.
• Provide market intelligence, share industry insights and sales leads to global teams by routinely monitoring travel/ air cargo trade and news media, identifying competitive market threats and opportunities.
  
  

Qualification

To be considered for this role you must meet the below requirements:

• Bachelor's Degree or Honours with 8+ years of experience in general business or commercial discipline
• Experience as a strong stakeholder manager, coach/trainer, people manager and a result oriented manager is preferred.
• 8+ years of experience of which the majority should be in a project or programme management role.
• Jobholder will have managed large-scale projects and programmes, or a large delivery function with large scale people management and leadership experience.
  
  

Knowledge/skills

• Experience in airline commercial/sales management and support.
• Ability to be strategically focused in aligning business initiatives to corporate objectives.
• Ability to manage and organise resources so that they are aligned to enable a quick project turnaround.
• Excellent communication and leadership skills with the ability to lead and influence without authority.
• Multifunctional businesses knowledge, excellent negotiation, presentation, and communication skills.
• PMP Certification or other Project or Program Management qualification is preferred.
  
  

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

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