NOC Monitoring Engineer

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated NOC Technician to ensure high uptime in a 24x7 operational environment. This role involves monitoring a diverse range of network systems, responding to incidents, and collaborating with technical teams to maintain service quality. The ideal candidate will possess strong communication skills and a solid understanding of monitoring tools and protocols. If you thrive in a fast-paced environment and are eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Minimum of three years supporting and monitoring network systems in an enterprise environment.
• Strong understanding of virtualized infrastructure monitoring in high-availability environments.

Responsibilities

• Monitor infrastructure and application server backups and report failures.
• Provide timely response to incidents, requests, outages, and performance alerts.

Skills

Monitoring Tools (Manage Engine Ops Manager, SolarWinds)

ITSM Tools (Manage Engine, Ivanti)

Incident Management

OS and Patch Management

Network Monitoring Protocols (SNMP, NetFlow, WMI, syslog)

Customer Communication Skills

Education

Basic Microsoft and/or Cisco Certifications (CCNA, MCITP)

Tools

Network Systems Monitoring Tools

Ticket Management Tools

Job description

Good understanding and knowledge of monitoring tools (Manage Engine Ops Manager, SolarWinds) including Application performance monitoring.

Fair understanding of ITSM tools (Manage Engine, Ivanti).

Provide timely response to all incidents, requests, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.

Reports preparation based on customer requirements.

Capability to apply first level (L1) checks before escalating to the next level.

Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.

Review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel in predicting future issues or outages.

Monitor infrastructure and application server backups and inform in case of failures.

OS and Patch Management knowledge & understanding.

Monitor a wide variety of information and network systems including, but not limited to, telecommunications circuits, LAN/WAN systems, routers, switches, Wi-Fi, firewalls, VoIP systems, data center temperature, servers, storage, backups, operating systems, and core applications.

Document all actions in accordance with standard company policies and procedures.

Notify customers and third-party service providers of issues, outages, and remediation status.

Collaborate with internal and external technical and service teams to create and/or update knowledge base articles.

Perform basic system testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).

Support multiple technical teams in 24x7 NOC operational environments with high uptime requirements. Comfortable working day/night shifts.

Preferred Qualifications

Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.).

Knowledge of virtualized infrastructure monitoring in high-availability environments.

Broad experience using various monitoring and ticket management tools.

A minimum of three years supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.

Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

Knowledge of Microsoft server OS and network devices.

Excellent written, verbal, and interpersonal skills.

Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel.