Night Manager at InterContinenta Dubai Marina Hotel & Residences

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Night Manager to oversee guest services during overnight hours. The ideal candidate will have 3–4 years of experience in a luxury hotel environment and demonstrate strong leadership and problem-solving skills. The role involves ensuring guest satisfaction, managing late-night operations, and enforcing safety protocols. Competitive salary and benefits offered.

Benefits

Staff discounts

Career growth opportunities

Dynamic work environment

Qualifications

• 3–4 years’ experience in a similar role within a luxury hotel.
• Strong leadership, guest relations, and problem-solving skills.
• Ability to work night shifts, weekends, and holidays.

Responsibilities

• Ensure guests receive warm, personalized service.
• Handle VIP arrivals and guest complaints.
• Oversee late-night arrivals, departures, and room moves.
• Manage fire alarms and guest incidents as Emergency Response Leader.

Skills

Leadership

Guest relations

Problem-solving

Fluency in English

Proficiency in Opera PMS

Job description

Night Manager at InterContinenta Dubai Marina Hotel & Residences

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to joinInterContinental Dubai Marina Hotel & ResidencesasNight Manager.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Ensure all guests receive warm, personalized service aligned with the “Inspire Incredible”.
• Handle VIP arrivals, special requests, and guest complaints with discretion and empathy.
• Oversee late-night arrivals, departures, room moves, and transportation requests.
• Liaise with Club InterContinental, Concierge, Housekeeping, and Engineering to meet guest needs.
• Monitor lobby, entrances, and guest floors for cleanliness, safety, and order.
• Ensure accurate night audit and financial reconciliation with the Night Auditor.
• Act as Emergency Response Leader, managing fire alarms, medical cases, and guest incidents.
• Enforce security and safety protocols in line with IHG and local regulations.
• Coordinate with Security to address suspicious activity or unauthorized access.
• Supervise and support overnight staff across Front Office, Housekeeping, and Engineering.
• Conduct briefings to align team on priorities, guest expectations, and IHG standards.
• Maintain accurate logbooks, reports, and ensure follow-up on outstanding issues.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• 3–4 years’ experience in a similar role within a luxury hotel.
• Strong leadership, guest relations, and problem-solving skills.
• Proficiency in Opera PMS and night audit procedures.
• Fluent in English; additional languages are a plus.
• Ability to work night shifts, weekends, and holidays.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!