Night Manager

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading 5-Star Resort in Ras Al Khaimah is seeking a Night Manager to oversee Front Office operations and enhance guest satisfaction. The ideal candidate should have a service-focused personality, experience in a leadership role at a hotel, and be multilingual. Join us to be part of a dynamic team dedicated to delivering exceptional guest experiences.

Qualifications

• At least 2 years of leadership experience in a 5-Star Hotel.
• Pre-opening experience is advantageous.
• Ability to maintain relationships with stakeholders.

Responsibilities

• Lead and manage the Front Office Department.
• Handle guest concerns and ensure memorable guest experiences.
• Maximize revenue through yield management participation.

Skills

Service-focused personality

Leadership experience in a 5-Star Hotel

Multi-lingual (Arabic/German/French)

Strong networking skills

Ability to lead by example

Tools

Opera system

Job description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5-star resort in Ras Al Khaimah built beside 300M of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round Kids Club make it an ideal holiday destination.

Night Manager

Inspiring and engaging. As a Night Manager, you will be assisting the team for smooth Front Office Operations, and ensure an exceptional guest journey.

What you will be doing:

• Lead and manage all aspects of the Front Office Department by assisting Management, i.e., Front Office, Guest Relations & Concierge, and ensure all service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed-upon Revenue Management strategies and practices.

Qualifications

Your experience and skills include:

• Service-focused personality is essential, and previous leadership experience in a similar role for at least 2 years for a reputed 5-Star Hotel in UAE.
• Pre-opening experience would be advantageous.
• Being Multi-lingual, i.e., Arabic/German/French languages, would be a Plus.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions, and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture, and set the scene for high performance.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

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