Night Manager

21c Museum Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort company in Ras Al Khaimah seeks a Night Manager to lead Front Office operations. The ideal candidate will have at least 2 years of leadership experience in a 5-Star Hotel and be proficient in multiple languages. Responsibilities include managing guest relations, maximizing revenue, and ensuring exceptional service standards. Join us to make each guest's stay memorable.

Qualifications

• At least 2 years in a leadership role at a 5-Star Hotel in UAE.
• Pre-opening experience is advantageous.

Responsibilities

• Lead and manage Front Office operations with friendly service.
• Handle guest concerns to ensure memorable moments.
• Maximize room revenue through yield management.

Skills

Service-focused personality

Leadership experience

Multi-lingual (Arabic/German/French)

Strong networking skills

Tools

Opera

Job description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5-star resort in Ras Al Khaimah built beside 300M of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round Kids Club make it an ideal holiday destination.

Night Manager

Inspiring and engaging. As a Night Manager, you will be assisting the team for smooth Front Office Operations, and ensure an exceptional guest journey.

What you will be doing:

• Lead and manage all aspects of the Front Office Department by assisting Management, i.e., Front Office, Guest Relations & Concierge, and ensure all service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed-upon Revenue Management strategies and practices.

Qualifications

Your experience and skills include:

• Service-focused personality is essential, and previous leadership experience in a similar role for at least 2 years for a reputed 5-Star Hotel in UAE.
• Pre-opening experience would be advantageous.
• Being Multi-lingual, i.e., Arabic/German/French languages, would be a Plus.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions, and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture, and set the scene for high performance.

Additional Information

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