Night Manager

RAFFLES; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

RAFFLES, a leading hotel in Dubai, is seeking a Night Manager to oversee operations during the night shift. This role involves supervising front office operations, ensuring guest satisfaction, and managing safety protocols while providing leadership to the night team. Ideal candidates will have a degree in Hotel Management and significant supervisory experience with strong interpersonal and problem-solving skills.

Qualifications

• Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level.
• Fluency in English; preferred Arabic.
• Strong understanding of hotel financial procedures and night audit.

Responsibilities

• Oversee hotel operations during night shift, ensuring safety, security, and guest service.
• Act as primary emergency response leader and conduct property walks.
• Handle training, coaching, and shift briefings for overnight team members.

Skills

Leadership

Problem Solving

Interpersonal Skills

Detail-oriented

Education

Degree from School for Tourism & Hotel Management

Tools

PMS systems (e.g., Opera)

MS Office applications

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

The Position

The Night Manager is responsible for overseeing hotel operations during the night shift, ensuring safety, security, and exceptional guest service. The role acts as the primary point of contact for guests and staff overnight, providing leadership, handling guest concerns, and maintaining operational standards across all departments.

KEY ROLES & RESPONSIBILITIES

Operations & Guest Experience

• Supervise all night operations and ensure smooth running of the Front Office and related departments.
• Be visible in the lobby, engaging with guests and ensuring service excellence at every touchpoint.
• Work from the lobby desks to ensure the team receives the support required
• Resolve guest complaints and service recovery situations with empathy, professionalism, and prompt action.
• Monitor overnight arrivals, departures, and VIP handling.
• Ensure accuracy in night audit processes and room balancing.
• Manage room allocations, upgrades, and late check-outs where appropriate.

Safety, Security & Property Oversight

• Act as the hotel s primary emergency response leader during overnight hours.
• Conduct routine property walks to ensure safety, cleanliness, and maintenance standards are upheld.
• Check the late operating outlets
• Handle any guest complaints regarding noise and ensure full awareness of number of complaints
• Ensure security protocols are followed and incidents are documented and reported.
• Liaise with engineering and housekeeping to manage any overnight issues or special requests.
• Work closely and support the Day operations
• Lead and support the night team, including Front Desk, Bell, Guest relations, royal service, butlers and Security staff.
• Ensure team members adhere to grooming and service standards.
• Handle training, coaching, and shift briefings for overnight team members.
• Coordinate handovers and communication with morning management.
• Complete and verify night audit reports and financial documentation.
• Prepare shift reports summarizing key occurrences, guest feedback, and team performance.
• Support the Finance team in reconciling revenue transactions when needed.

Qualifications

• Degree from School for Tourism & Hotel Management
• Minimum 3 - 5 years relevant experience with at least 2 year at a supervisory level.
• Familiarity with PMS systems (e.g., Opera cloud) and MS Office applications.
• Strong understanding of hotel financial procedures and night audit responsibilities.
• Fluent in English; other languages are a plus (Preferred Arabic).

PERSONAL ATTRIBUTES

• Calm under pressure with strong decision-making and problem-solving abilities.
• Approachable and confident leader with strong interpersonal skills.
• Detail-oriented with a high standard of integrity and discretion.
• Professional appearance and a passion for guest service.
• Able to work independently and take initiative during low supervision hours.

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