Night Manager

SLS; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A luxury hotel in Dubai seeks a Front Desk Manager to oversee Duty Management shifts and ensure high standards of guest service. Candidates should have strong communication skills, multitask effectively, and possess hospitality experience. This role involves managing guest interactions, documenting incidents, and liaising with various departments for optimal operations.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of experience in a public contact role in upscale or lifestyle hospitality.
• Proficiency in work-related computer skills.

Responsibilities

• Take ownership of Duty Management shifts.
• Record incidents in the Duty Log.
• Manage upselling opportunities at Front Desk.

Skills

Multitasking

Communication skills

Detail-oriented

Customer service

Education

High School Diploma

College Degree in Business or Hospitality

Tools

Opera system

Point of Sale systems

Job description

Job Description

• Take ownership and responsibility for Duty Management shifts.
• Record in the Duty Log all incidents that occur in the hotel and follow up with the Assistant Director of Rooms.
• Report any accidents, incidents, or thefts involving both internal and external guests, liaising with Security & Safety Manager as appropriate.
• Maintain knowledge of all arrivals and departures, using guest names at all times.
• Check current day arrivals and departures, taking appropriate action in fully booked situations.
• Be fully conversant with current and future availability situations.
• Have complete knowledge of all features and services, including Food & Beverage outlets, spa/gym (menu, price, promotions, hours).
• Be familiar with all hotel room types, numbers, layout, locations, and rates.
• Understand special packages and promotions (hotel, outlets, spa).
• Liaise with Housekeeping and Engineering regarding Out Of Order rooms.
• Ensure accuracy of input into reservation and front desk systems, and legibility of registration cards.
• Manage upselling opportunities, email capture, and other Front Office initiatives.
• Ensure availability of necessary supplies for the Front Desk and oversee ordering and completion of Purchase Orders in line with hotel policies.
• Undertake and complete any special projects or tasks assigned by the Assistant Director of Rooms.
• Welcome and meet regular, global cardholders, and VIP guests.
• Ensure the Front Door entrance is covered at all times.
• Maintain guest privacy and security, respecting confidential information.
• Utilize guest profiles through Opera, supporting collection of preferences and Customer Recognition Programme (CRP).
• Follow through on all guest special requests.
• Ensure Front Desk Agents are trained on policies and procedures for reservations, room allocation, group arrivals, guest registration, luggage assistance, VIP handling, and feedback management.

Qualifications

• High School Diploma or equivalent required.
• College Degree in Business, Hospitality, or related field preferred.
• One to two years of experience in a public contact role, ideally in an upscale or lifestyle hotel.
• Proficiency in entering and retrieving work-related information using computers or point of sale systems.
• Gracious, friendly, and approachable demeanor.
• Ability to multitask, work efficiently in a fast-paced environment, and demonstrate high attention to detail.
• Strong verbal and written communication skills in English.
• Ability to maintain positive working relationships across departments.
• Ability to work independently and collaboratively to foster teamwork.
• Knowledge of applicable laws regarding employment, safety, and labor relations.