Night Manager

Hilton Worldwide, Inc.; Dubai, Business Bay; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality seeks a Night Manager to lead the Front Office team at a premier hotel in Dubai. This role involves ensuring exceptional guest experiences, managing operations during the night, and training staff. The ideal candidate will possess strong leadership and communication skills, with a commitment to high-quality customer service. Join a dynamic team focused on creating remarkable experiences and contributing to a legacy of hospitality excellence.

Qualifications

• Minimum of 2 years in a supervisory role within the hotel industry.
• Experience with Front Office Management Systems and cash handling.

Responsibilities

• Oversee Front Office operations and ensure high standards.
• Maximize room occupancy and promote hotel services.
• Manage issues and emergencies promptly.

Skills

Leadership Skills

Interpersonal Skills

Communication Skills

IT Proficiency

Customer Service

Problem-Solving

Flexibility

Education

Experience in Supervisory Role

Previous Hotel Industry Experience

Tools

Front Office Management Systems

Job description

Job Description - Night Manager (HOT0BKSL)

Job Number: HOT0BKSL

Work Location: Embassy Suites by Hilton Dubai Business Bay, Al Abraj Street, Business Bay, Dubai

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP guests.
• Maximize room occupancy at best rates and promote hotel services and facilities using up-selling techniques.
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash, in accordance with hotel credit policies.
• Represent the Hotel Manager and senior managers in their absence, taking full responsibility of the hotel.
• Manage, record, and resolve issues or emergencies promptly.
• Maintain current knowledge of hotel products, services, pricing, policies, and local area information.
• Follow all security and emergency procedures and initiate them as required.
• Provide adequate handover to early staff/duty managers.
• Participate in training courses and assist with the training and development of the Night Team.
• Adhere to policies and procedures when working with front of house equipment and property management systems.
• Conduct annual and mid-year appraisals with team members.
• Perform health and safety checks and night walks, maintaining good awareness of all hotel areas.
• Assist other departments as necessary.

What are we looking for?

Successful Night Managers should embody the following qualities:

• Previous supervisory experience in Front Office within the hotel, leisure, or retail sectors.
• High level of IT proficiency.
• Excellent leadership, interpersonal, and communication skills.
• Accountability and resilience.
• Commitment to high-quality customer service.
• Ability to work under pressure.
• Flexibility to adapt to various work situations.
• Ability to work independently and as part of a team.

Preferred additional capabilities include:

• Previous hotel industry experience.
• Experience with Front Office Management Systems.
• Cash handling experience.
• UAE work experience is preferred.
• Minimum of 2 years in a supervisory role.
• Experience with an international hotel chain is required.
• Proficiency in English; Arabic skills are an advantage.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a broad range of accommodations from luxury hotels to mid-priced hotels. For nearly a century, Hilton has provided exceptional guest experiences with a focus on service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences worldwide. Our team members are at the heart of our success!