Network Support Specialist- 3 months contract

New Sourcing International (NSI); Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international talent acquisition group is seeking a Network Support Specialist for a 3-month contract in Dubai. The role involves providing technical support, troubleshooting network issues, and coordinating hardware replacements. Ideal candidates will have over five years of Cisco experience, relevant qualifications, and strong interpersonal skills. Fluency in English and Arabic are essential, along with the ability to travel as needed.

Qualifications

• 5+ years of experience with Cisco (Routing & Switching).
• 3+ years of hands-on experience with Bluecoat and Juniper.
• Fluency in English and Arabic is required.

Responsibilities

• Resolve customer-reported issues via remote access.
• Coordinate hardware replacements and implement changes on networks.
• Ensure SLA targets are met while updating the Ticketing System.

Skills

Troubleshooting

Technical Support

Interpersonal Skills

Remote Access Solutions

Education

University Degree in Computing or Telecommunications

Cisco CCIE

Cisco CCNP

Bluecoat Professional Qualification

Juniper Firewall Professional Qualification

Tools

Cisco Routers

Cisco Switches

Bluecoat

Juniper

Load Balancers

Job description

Network Support Specialist - 3 Months Contract

The Senior Field Engineer works within the field engineering team and is responsible for providing technical support to our customers both onsite and remotely. Daily tasks include troubleshooting, implementing changes, and supporting solutions for our clients.

The Network Support Specialist is responsible for resolving customer-reported issues via remote access, including:

1. Coordinating hardware replacements.
2. Implementing changes on customer networks.
3. Opening and collaborating with manufacturer TAC.
4. Updating the Ticketing System with case history.
5. Ensuring SLA targets are met.
6. Maintaining a positive attitude and flexibility to travel.
7. Operating autonomously with motivation.
8. Having good interpersonal skills.

Language requirements: Fluent/Excellent in English and Arabic.

Additional Requirements

Own a car and have a valid driving license.

Job Skills and Experience

Languages: English; verbal Arabic is an advantage.

Experience:

• At least five years of experience with Cisco (Routing & Switching).
• At least three years of hands-on experience with Bluecoat and Juniper.

Advantages include experience with Load Balancers (F5/ACE), Ciscoworks LMS, Iron Port, Fortigate, Check Point.

Qualifications:

• Cisco CCIE, CCNP.
• Bluecoat Professional qualification in Proxy.
• Juniper Firewall Professional qualification.
• University Degree in computing or telecommunications.
• Additional qualifications in Fortigate, Check Point, Iron Port are a plus.

About The Company

New Sourcing International (NSI) is a leading international talent acquisition group established in 1999, operating globally with offices in various countries. We specialize in niche recruitment solutions tailored to specific markets, regions, and industries. Managed by industry professionals, we utilize extensive databases and tools to access passive and active candidates. Our services include recruitment, executive search, outsourcing, contract staffing, and project recruitment, serving a diverse client base worldwide.