Network Operations & Incident Support Engineer

Intertec Systems; Abu Dhabi; On-site; AED 70,000 - 95,000; Full time

Job summary

Intertec Systems is seeking an Associate Technical Support Engineer to provide L1 Support and ensure network health through monitoring and incident management.

The ideal candidate will have a Bachelor in Technology, 2-3 years of experience, and a solid understanding of troubleshooting procedures. Responsibilities include collaborating with teams, documenting incidents, and ensuring compliance with security guidelines.

Qualifications

• 2-3 years of experience in L1 Support or technical troubleshooting.
• Comprehensive knowledge of computer systems and experience with Windows and Windows servers.

Responsibilities

• Utilize multiple monitoring tools to continuously observe network performance and system health.
• Identify and analyze alerts to detect potential issues in real-time.
• Collaborate with cross-functional teams for incident resolution.
• Maintain detailed records of incidents and actions taken.
• Adhere to governmental policies regarding network operations.

Skills

L1 Support

Network performance monitoring

Incident management

Cross-functional collaboration

Documentation

Data security compliance

Education

Bachelor in Technology, B.E/B. Tech or Equivalent

Tools

IT Service Management (ITSM) systems

Monitoring tools

Windows operating systems

Job description

Intertec Systems is seeking an Associate Technical Support Engineer to provide L1 Support and ensure network health through monitoring and incident management.

The ideal candidate will have a Bachelor in Technology, 2-3 years of experience, and a solid understanding of troubleshooting procedures. Responsibilities include collaborating with teams, documenting incidents, and ensuring compliance with security guidelines.