Network Engineer

AIQU; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company is seeking a Network Engineer - Level 1 Support to provide technical assistance and network troubleshooting for their clients in Dubai. The role involves maintaining network devices and ensuring optimal performance through effective monitoring and collaboration with support teams. This is a contract position that may be extended based on performance.

Qualifications

• Experience in providing Level 1 technical support.
• Familiarity with troubleshooting network-related issues.
• Ability to work collaboratively with Level 2 support teams.

Responsibilities

• Provide Level 1 technical support to external clients.
• Assist with maintenance of network devices.
• Monitor network performance and troubleshoot issues.

Skills

Technical Support

Troubleshooting

Network Monitoring

Tools

Routers

Switches

Firewalls

Wireless Access Points

Job description

We are currently hiring for Network Engineer - Level 1 Support to join one of our major clients based out of UAE.

Job Details:

Role: Network Engineer - Level 1 Support

Employment Type: Contract- 12 months & extendable

Work Location: Dubai, UAE

Notice Period: 30 days or less

Job description:

• Provide Level 1 technical support to external clients, troubleshooting network-related issues through phone, email, or remote assistance tools.
• Assist with maintenance of network devices, including routers, switches, firewalls, and wireless access points.
• Collaborate with the Level 2 support team to escalate complex issues and engage in problem resolution activities.
• Monitor network performance, identify potential bottlenecks, and propose solutions to optimize network operations and improve overall performance.
• Conduct network troubleshooting and diagnostic tests to identify and resolve connectivity and performance issues.
• Respond to network outages and incidents, following established protocols and procedures to minimize downtime and maintain service level agreements (SLAs).