NetSuite Senior Delivery Manager

Oracle; Dubai; On-site; AED 240,000 - 300,000; Full time

Job summary

A global technology company seeks a Manager for the Advanced Customer Support role in Dubai. The ideal candidate will provide consulting to customers on leveraging NetSuite solutions, drive functional improvements, and understand business outcomes. Competitive salary and benefits, with opportunities for flexible and remote work are offered.

Benefits

Competitive salary

Flexible and remote working

Learning and development opportunities

Employee Assistance Program

Diversity resource groups

Core benefits such as medical and life insurance

Qualifications

• Relevant experience in application-centric functional or technical roles.
• Experience in vertical markets such as Warehouse, Distribution, Retail, Manufacturing, Finance, Software, or Services.
• Experience with NetSuite or other cloud-based ERP solutions.
• Proven creativity and ability to develop and present new ideas and solutions.

Responsibilities

• Gain a thorough understanding of assigned customers' strategies and challenges.
• Consult with customers on unlocking value from their NetSuite solutions.
• Identify and deliver functional improvements for assigned customers' NetSuite systems.
• Understand expected business outcomes and deliver within budget and timeframe.
• Work with customers from newly implemented solutions to large multinational accounts.

Skills

Application-centric functional or technical roles

Experience in vertical markets (Warehouse, Distribution, Retail, etc.)

Experience with NetSuite or other cloud-based ERP solutions

Creativity and ability to develop and present ideas

Job description

Description

Why work at Oracle

• Join a global workplace where you can make an impact.
• We offer competitive salaries and exciting benefits along with flexible and remote working to suit your lifestyle.
• Gain access to development opportunities that can advance your career, an Employee Assistance Program to support your mental health, and core benefits such as medical, life insurance, and access to retirement planning.
• Be yourself in an inclusive culture where employee resource groups champion our diverse communities.

What you'll do

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued customers. Specifically, the Advanced Customer Support (ACS) offering provides a subscription service -- our first cloud-based Annual Recurring Revenue (ARR) -- that supports functional and technical ERP solution sustainment to drive continuous improvement and value.

• Gain a thorough understanding of your assigned customers' strategies, challenges, and long- and short-term goals.
• Consult with and advise your customers on unlocking value from their NetSuite solutions, acting as an extension of their team.
• Identify and deliver functional improvements for your assigned customers' NetSuite systems, collaborating with engagement team members including the Engagement Manager, Technical Consultants, Solution Architects, and Support team to ensure delivery of change initiatives.
• Understand expected business outcomes and deliver within an agreed budget and timeframe.
• Work with a variety of customers, from those with newly implemented solutions to large multinational strategic accounts.

Responsibilities

Skills and Qualifications needed:

• Relevant experience in application-centric functional or technical roles.
• Experience in vertical markets such as Warehouse, Distribution, Retail, Manufacturing, Finance, Software, or Services.
• Experience with NetSuite or other cloud-based ERP solutions.
• Proven creativity and ability to develop and present new ideas and solutions.

What we'll offer you

• A competitive salary with exciting benefits.
• Flexible and remote working to enable your best work.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program supporting your mental health.
• Employee resource groups championing diversity.
• Core benefits such as medical and life insurance, and retirement access.
• An inclusive culture celebrating individuality.

Life at Oracle and Equal Opportunity

An Oracle career spans industries, roles, countries, and cultures, offering opportunities to innovate and grow while balancing work and life. Oracle has thrived through 40 years of change by innovating and operating with integrity, serving top companies across industries.

We are committed to an inclusive culture that values diverse insights and perspectives, inspiring thought leadership and innovation. We believe that diversity and inclusion are essential to future success, and we provide reasonable accommodations for individuals with disabilities during the application and employment process.

We aim to create a workforce where everyone can do their best work, where all voices are heard and valued, inspiring us to go beyond what has been done before.

Level - IC4

Required Experience:

Manager