Netsuite Administrator

Pangaia; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global innovation-focused company in Abu Dhabi is searching for an experienced Netsuite Administrator. This role includes managing the Netsuite ERP system, providing end-user training, and automating various processes. The ideal candidate should have 2+ years of experience with ERP systems and strong analytical skills. This position contributes to the company's mission of responsible innovation.

Qualifications

• 2+ years managing and optimizing Netsuite as an end user.
• Excellent understanding of ERP systems and ecommerce platforms like Shopify.
• Proactive self-starter who can manage competing priorities.

Responsibilities

• Manage and configure the NetSuite ERP system to align with company processes.
• Provide comprehensive end-user support and training for NetSuite.
• Design and implement automated processes and workflows within NetSuite.

Skills

ERP systems knowledge

Business process improvement

Analytical skills

Communication skills

Problem-solving skills

Tools

Netsuite

Celigo

Shopify

Job description

Who we are

PANGAIA exists to design a future where people and planet reconnect, through every product we create, the stories we tell, and every action we take. We fuse innovation, design, and purpose to responsibly deliver products and experiences that nurture well-being while ensuring minimal collective environmental footprint.

We are a global collective: one heart, many creative minds. From designers to scientists, from storytellers to retailers, we unite to build a platform that brings meaningful innovation to life. We don’t just sell products — we redefine their role: shifting from symbols of consumption to instruments for wellness, consciousness, and lasting positive impact.

Our vision is simple: empower people to live more intelligently, beautifully, and responsibly through purposeful design, cutting-edge innovation, uncompromising quality, and a deeply connected community.

The Role

We are looking for an experienced Netsuite Administrator to join the Tech team and oversee the day-to-day operations and ongoing management of our Netsuite ERP system. Reporting to the Head of IT, in this role you will be responsible for all aspects of our Netsuite ERP platform, including monitoring data flows, fixing issues as they arise, working with end users on queries, providing training to new users, proactively suggesting process improvements, and testing new developments.

The ideal candidate would have a strong background in ERP systems and business processes including experience with business process improvement and change management and would be comfortable managing the delivery of multiple requirements and reacting quickly to changing business needs.

Key Responsibilities

1. System Administration and Configuration:
1. Manage and configure the NetSuite ERP system to align with company processes and requirements.
2. Set up and maintain user accounts, roles, and permissions.
3. Customise forms, records, and build workflows to meet business needs.
4. Develop and maintain custom fields, scripts, and saved searches.
5. Lead testing and validation of all Netsuite upgrades, new feature deployments, and custom developments in sandbox/staging environments through to production.
2. End-User Support:
1. Provide comprehensive end-user support and training for NetSuite.
2. Assist users with troubleshooting issues, answering queries, and resolving problems.
3. Develop and maintain user documentation, training materials, and best practices.
4. Work closely with internal teams and external partners to continuously optimise and enhance our Netsuite workflows, customisations, and processes.
3. Process Automation and Integration:
1. Design and implement automated processes and workflows within NetSuite.
2. Maintain custom integrations between NetSuite and other systems (e.g., Shopify, Joor, 3PL), troubleshoot and fix issues with flows.
3. Manage and support the Celigo integration system, monitoring all data flows, troubleshooting issues, and escalating problems as necessary.
4. Data Management and Reporting:
1. Ensure data integrity and accuracy within NetSuite.
2. Develop and maintain custom reports, dashboards, and analytics.
3. Perform data imports, exports, and migrations as required.

• 2+ years managing and optimizing Netsuite as an end user.
• Excellent understanding of ERP systems and ecommerce platforms like Shopify.
• Strong analytical skills and meticulous attention to detail.
• Exceptional communication and collaboration skills.
• Tenacity and a strong drive to get to the bottom of a problem and properly resolve it.
• Ability to understand business requirements and translate them into system changes.
• Proactive self-starter who can manage competing priorities.

Technical Skills

• Confident in day-to-day use and configuration of Netsuite ERP, particularly around standard processes of P2P, S2C in a B2C and B2B environment.
• Familiarity with Netsuite workflow functionality; custom records & fields; saved searches.
• Knowledge of integrating Netsuite with other platforms.
• Experience with Celigo integration platform would be beneficial.
• Development experience with SuiteScript would also be an advantage.