Nest Manager

The First Group; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Nest Manager at Ciel Dubai Marina, the world’s tallest hotel. Oversee daily operations of the Executive Lounge, ensuring exceptional guest service and compliance with standards. This role offers a unique opportunity for professional growth in a dynamic environment focused on luxury experiences.

Qualifications

• Minimum 2–3 years of experience in a similar guest-facing role within luxury hospitality.
• Strong leadership and communication skills.
• Proficient in front office systems.

Responsibilities

• Oversee daily operations of the Executive Lounge and Butler Services.
• Supervise Nest associates and ensure adherence to service standards.
• Lead training and development of the Nest team.

Skills

Leadership

Communication

Guest Service

Detail-oriented

Organizational Skills

Tools

OPERA

Empower Guest Experience

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development features 1,004 elegantly designed guestrooms, 8 dining destinations, 3 outdoor pools, panoramic views, and world-class amenities, offering an unparalleled hospitality experience.

Designed by award-winning NORR Group, Ciel has received accolades including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This recognition cements Ciel as a landmark of innovation in hospitality.

Join our dynamic team committed to delivering exceptional experiences and unlocking professional growth opportunities at Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality leads in hospitality management, with a portfolio of award-winning upscale hotels, signature restaurants, and leisure destinations. We aim to create unforgettable experiences at every touchpoint.

Our team, with decades of experience from renowned hotel brands, understands the Dubai and GCC markets deeply. We offer tailored solutions to maximize efficiency, revenue, and guest satisfaction.

We focus on building long-term partnerships, leveraging global insights, regional expertise, and strong operations to manage hotel performance, profitability, and growth.

Job Description

The Nest Manager oversees the daily operations of the Executive Lounge and Butler Services, ensuring exceptional service in Front Office, Butler, and F&B functions. This role leads and supports the Nest team, fosters guest satisfaction, ensures compliance with hotel standards, and acts as a key contact for VIP and Elite guests. In the absence of the Front Office Manager, the Nest Manager provides leadership.

Responsibilities:

1. Supervise all Nest associates, ensuring adherence to policies, procedures, and service standards.
2. Oversee Reception, Butler, and F&B operations within the lounge, maintaining professional, guest-focused service.
3. Perform front desk duties as needed, ensuring smooth check-in/check-out and accurate guest account handling.
4. Personally welcome VIPs, IHG Elite members, and The First Group Hospitality owners, ensuring a seamless arrival experience.
5. Coordinate with culinary team for buffet setup, presentation, and replenishment based on guest flow.
6. Provide guests with accurate information about the hotel, promotions, and local area.
7. Lead training and development of the Nest team through structured on-the-job training, briefings, and skill refreshers.
8. Promote IHG & The First Group Hospitality loyalty programs, encouraging team participation to meet enrollment targets.
9. Monitor guest satisfaction scores and implement continuous improvement strategies.
10. Ensure shift handovers, checklists, and reports are completed accurately and timely.
11. Maintain compliance with cash handling, PCI standards, and food safety regulations.
12. Update guest profiles with preferences and special requests for future stays.
13. Prepare daily reports and communicate updates to departments and the Executive Office.
14. Support a culture of empowerment and service excellence.
15. Act as department leader in the absence of the Front Desk or Front Office Manager.

Desired Skills & Expertise

• Minimum 2–3 years of experience in a similar guest-facing role within luxury hospitality.
• Strong leadership and communication skills with a passion for guest service.
• Proficient in OPERA, Empower Guest Experience, and other front office systems.
• Ability to lead a diverse team and manage operations independently.
• Detail-oriented, organized, and flexible to meet business needs.