Nest Manager

The First Collection; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join The First Collection as a Nest Manager at Ciel Dubai Marina, the world's tallest hotel. You will oversee the Executive Lounge operations, ensuring exceptional service standards and guest satisfaction. This role offers a dynamic environment with opportunities for professional growth in luxury hospitality.

Qualifications

• Minimum 2–3 years of experience in a similar position or guest-facing role within luxury hospitality.
• Strong leadership and communication skills with a passion for guest service.
• Ability to lead a diverse team and manage operations independently.

Responsibilities

• Supervise all Nest associates, ensuring adherence to hotel policies and service standards.
• Oversee reception, Butler team, and F&B operations within the lounge.
• Lead the training and development of Nest team members.

Skills

Leadership

Communication

Guest Service

Detail-oriented

Organizational Skills

Tools

OPERA

Empower Guest Experience

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development features 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities. Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm NORR Group, Ciel has garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This recognition establishes Ciel as a landmark development and a symbol of innovation in hospitality.

Join our dynamic team committed to delivering exceptional experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, with a deep understanding of the Dubai and GCC markets. We offer tailored solutions to maximize efficiency, drive revenue, and enhance guest satisfaction through our comprehensive hotel management infrastructure.

We are dedicated to building long-term partnerships with our clients, leveraging global insights, regional expertise, and a strong operational foundation to ensure every aspect of your hotel is managed with precision and care. Our goal is to optimize performance, boost profitability, and deliver sustainable growth for your property.

Job Description

The Nest Manager is responsible for the seamless day-to-day operation of the Executive Lounge and Butler Services, ensuring exceptional service standards in Front Office, Butler, and F&B functions. This role leads and supports the Nest (Executive Lounge) team, fosters guest satisfaction, ensures compliance with hotel standards, and acts as a key contact for VIP and Elite guests. The Nest Manager also assumes leadership in the absence of the Front Office Manager.

Responsibilities:

1. Supervise all Nest (Executive Lounge) associates, ensuring adherence to hotel policies, procedures, and service standards.
2. Oversee reception, Butler team, and F&B operations within the lounge, ensuring smooth, professional, and guest-focused service at all times.
3. Perform front desk duties when needed, ensuring prompt check-in/check-out and accurate handling of guest accounts.
4. Personally welcome and ensure a smooth arrival experience for VIPs, IHG Elite members, and The First Group Hospitality owners.
5. Coordinate with the culinary team to ensure timely buffet setup, presentation, and replenishment based on guest flow.
6. Provide accurate recommendations and information about the hotel, ongoing promotions, and the local area.
7. Lead the training and development of Nest team members through structured on-the-job training, daily briefings, and skill refreshers.
8. Promote the IHG & The First Group Hospitality loyalty programs, encouraging team participation to meet enrollment targets.
9. Monitor guest satisfaction scores and implement strategies for continuous improvement.
10. Ensure shift handovers, checklists, and reporting procedures are completed accurately and on time.
11. Maintain compliance with cash handling, PCI standards, and food safety regulations.
12. Update guest profiles with preferences and special requests for future stays.
13. Prepare daily reports and communicate key updates to other departments and the Executive Office.
14. Support a culture of empowerment and service excellence across the team.
15. Act as the department leader in the absence of the Front Desk Manager or Front Office Manager.

Desired Skill & Expertise

• Minimum 2–3 years of experience in a similar position or guest-facing role within luxury hospitality.
• Strong leadership and communication skills with a passion for guest service.
• Proficient in OPERA, Empower Guest Experience, and other front office systems.
• Ability to lead a diverse team and manage operations independently.
• Detail-oriented, organized, and flexible to meet dynamic business needs.