National Service Sales Manager

Getinge; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A healthcare technology company in Dubai seeks a National Service Sales Manager to manage key accounts, ensuring effective service delivery and client satisfaction. The ideal candidate will have at least 5 years of experience in service sales within the medical sector, exceptional interpersonal skills, and a proven track record in building relationships with key opinion leaders. This hybrid role allows for some remote work while requiring extensive travel within the country.

Qualifications

• Minimum 5 years’ experience in Service Sales roles.
• Experience in medical background preferred.
• Proven track record of delivering results.

Responsibilities

• Maintain updated KOL contacts.
• Handle KOL complaints related to sales/service.
• Develop service business models based on feedback.
• Monitor service contracts' execution efficiency.

Skills

Relationship building with KOLs

Sales and service management

Negotiation skills

Communication skills

Leadership capabilities

Job description

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Date: Jul 24, 2025

Location: Dubai, AE; Riyadh, SA

Company: Getinge Regional Headquarters

Remote Work: 3-4 days at home (hybrid)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Position Objective:

The National Service Sales Manager works on a country level, managing key accounts to ensure maximum reach and relations with heads of Biomedical Engineering, Procurement, C-Suite levels, and Key Opinion Leaders (KOLs). The role involves identifying and securing opportunities for Service Level Agreements (SLAs) in various forms, supporting our mission for excellence in servicing Getinge product lines. This pivotal role acts as a liaison between sales and service through specialized business models tailored to meet needs and budgets.

Essential Duties and Responsibilities:

Include the following; other functions may be assigned as business conditions change.

• Maintain an updated list of KOLs with contacts for Heads of Biomedical in the MOH directorate, Royal, Military & National Guard.
• Handle KOL complaints related to sales/service issues personally.
• Develop sales of service business models based on KOL feedback and market potential.
• Develop respective sales funnels and share with sales and service leadership.
• Share inputs with the service team on spare parts stocking and recommendations based on opportunities.
• Collect customer feedback and enhance processes.
• Monitor service contracts' execution efficiency and status across the contract duration.
• Follow up closely with area service supervisors to achieve their sales targets.
• Increase the number of service contracts and identify new potential opportunities.

Qualification (Knowledge, Skills, and Abilities):

To perform the job successfully, an individual should demonstrate the following competencies:

• Minimum 5 years’ experience in Service Sales roles within the kingdom (medical background preferred).
• Exceptional skills in building relationships with KOLs and managing key accounts.
• Proven track record of delivering results and high initiative.
• Strong interpersonal skills including communication, collaboration, negotiation, and leadership capabilities.
• Excellent writing and presentation skills.
• Ability to independently set and manage multiple competing priorities.
• Willingness and ability to travel extensively within the country.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aimed at improving clinical results and optimizing workflows. Our offerings include products for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. Getinge employs over 12,000 people worldwide, and our products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates participating in all aspects of the selection process.