Nanny

1st-jobs.com; Abu Dhabi; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a detail-oriented Executive Administrator to manage guest billing and support the finance team. In this dynamic role, you will handle billing disputes, ensure accurate account documentation, and maintain effective communication with various departments. Your organizational skills will be key in managing files and prioritizing tasks in a fast-paced environment. If you thrive in a hotel setting and possess strong communication abilities, this opportunity offers a chance to contribute to a high-standard operation and grow within a supportive team.

Qualifications

• Minimum of 2 years experience in executive administration, preferably in hotels.
• Strong computer literacy with knowledge of MS Office applications.

Responsibilities

• Handle guest billing issues and maintain communication with F&B and FO.
• Prepare account billings accurately and maintain up-to-date files.

Skills

Organizational Skills

Communication Skills

Typing Skills

Interpersonal Skills

Education

2 years executive administration experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Responsibilities

1. Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.
2. Maintain healthy communication with the F&B and the FO to ensure proper handling of daily backups for all in-house DB approved customers.
3. Guarantee proper handling of the filing system in place according to the FHR policies and procedures.
4. Perform any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Director of Finance & Business Support.
5. Prepare account billings promptly and accurately with required supporting documentation.
6. Maintain up-to-date files for all outstanding accounts alphabetically by name.
7. Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge backs.
8. Assist the credit manager or accounting manager’s designate in the completion of the Accounts Receivable Officer duties.
9. Assist the Credit Manager in the performance of his / her own duties as requested.
10. Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels & Resorts.
11. Perform any additional duties as assigned by the Director of Finance & Business Support or Assistant Credit Manager.

Qualifications

1. Minimum of 2 years executive administration experience, preferably within a hotel environment.
2. Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
3. Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone.
4. Excellent interpersonal, written, and verbal communication skills (composing faxes, letters).
5. Must be able to type a minimum of 50 wpm.
6. Computer literacy a must, with a strong knowledge of Word, Excel, Outlook, and PowerPoint.