Multi Property Sales Executive - Leisure Travel

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to join their team. This role involves engaging with guests, resolving their inquiries, and promoting brand loyalty through exceptional service. With a focus on maximizing revenue and maintaining high standards of guest satisfaction, you will play a crucial role in ensuring a memorable experience for all visitors. If you are passionate about hospitality and have a knack for sales, this is a fantastic opportunity to grow within a renowned organization that values diversity and inclusivity.

Qualifications

• At least 2 years of related work experience in hospitality or sales.
• Clear communication skills and ability to resolve guest issues effectively.

Responsibilities

• Resolve guest calls, requests, or problems while maximizing revenue.
• Maintain guest loyalty through upselling and excellent service.

Skills

Sales Techniques

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D. equivalent

Tools

Reservation Software

Job description

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including upselling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None. Candidate with previous experience in 5-star luxury resorts in leisure/FIT sales and preferably with market knowledge; additional EU language skills are required.

#LIMF1

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

IC