Multi-Property Rooms Controller

Marriott Hotels Resorts; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to enhance the guest experience through exceptional service and attention to detail. In this role, you will manage check-ins and check-outs, ensuring that every guest feels welcomed and valued. You will coordinate with various departments to meet guest needs and maintain high standards of service. This position offers a fantastic opportunity to develop your skills in a dynamic environment while being part of a diverse and inclusive team. If you have a passion for hospitality and a commitment to excellence, this role is perfect for you.

Qualifications

• Less than 1 year of related work experience is preferred.
• No supervisory experience is required.

Responsibilities

• Assign rooms based on guest requests and preferences.
• Coordinate check-in procedures for arriving groups.
• Ensure guest satisfaction by addressing service needs.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

High school diploma or G.E.D. equivalent

Tools

POS systems

Computer Systems

Job description

POSITION SUMMARY

Assign room according to guest request and preferences whenever possible. Preregister designated guests and prepare key packets. Organize and coordinate check-in/preregistration procedures for arriving groups. Review/Track/Accommodate requests for room/checkout changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any overcommitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.