Multi Property Reservations Agent

Marriott Hotels & Resorts; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team in a customer-focused role. This position involves processing reservations, accommodating guest requests, and ensuring a high standard of service. The ideal candidate will thrive in a dynamic environment, showcasing excellent communication skills while adhering to company policies. If you are passionate about hospitality and eager to contribute to a welcoming atmosphere, this opportunity is perfect for you. Join a diverse team that values inclusivity and professional growth, making every guest's experience memorable.

Qualifications

• No related work or supervisory experience required.
• High school diploma or equivalent is preferred.

Responsibilities

• Process reservation requests and cancellations via phone, fax, or mail.
• Ensure compliance with company policies and maintain confidentiality.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Techniques

Education

High School Diploma or G.E.D.

Tools

Reservation System

Job description

POSITION SUMMARY

Process all reservation requests changes and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Unclear Seniority