MS D365 Technical Consultant

VIVA Supermarket; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled professional to manage and enhance their retail applications using Microsoft Dynamics 365. In this role, you will provide technical support, troubleshoot issues, and implement custom solutions to optimize business operations. Your expertise will contribute to improving the efficiency of retail and warehouse operations. This dynamic position offers the chance to work collaboratively with various teams, ensuring seamless product delivery and user training. If you are passionate about technology and have a strong background in ERP solutions, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience with Microsoft Dynamics 365 implementations.
• Relevant Microsoft certifications are highly preferred.

Responsibilities

• Provide technical support for retail applications and POS systems.
• Implement, support, and customize Microsoft Dynamics 365 modules.

Skills

Microsoft Dynamics 365

Problem-solving

Analytical skills

Technical support

Communication skills

Education

Bachelor's degree in Computer Science

MBA/PG Diploma in Business Management

Tools

Microsoft Dynamics 365 Retail

Power Platform

SQL

Job description

MBA/PG Diploma in Business Mgmt (Information Technology)

Nationality: Indian

Gender: Male

Vacancy: 1

Job Description

• Strong knowledge and experience working with Microsoft Dynamics 365 Retail, Warehouse, Supply Chain, and Finance modules, including implementation.
• Troubleshoot and resolve issues with retail applications, POS (point-of-sale) systems, and related hardware/software.
• Provide day-to-day technical support for retail stores and warehouse operations related to ERP.
• Work with other functional teams to enhance product delivery, analyze root cause, and implement fixes.
• Implement, support, and customize Microsoft Dynamics 365 modules, and implement and customize various workflows for automation.
• Maintain accurate records of incidents, create knowledge base articles, and support testing environments.
• Perform system upgrade, unit testing and assist with user acceptance testing of the enhancements and changes required for production deployment.
• Understand and configure the security model (Roles, Permissions, Business Units) as per business requirements.
• Provide professional communication and training to users on product usage and issue resolution.
• Strong understanding of business operations, and experience configuring, deploying, maintaining, and using MS Dynamics 365 including MPOS and CSU.
• Hands-on experience with Power Platform (Power Automate, Power Apps) and familiarity with SQL troubleshooting.
• Experience in configuration and troubleshooting of POS peripherals that include printers, customer display, scanners, hardware station, and Store Commerce.
• Understanding of retail business processes, including inventory management, architecture, workflows, dashboards, business process flows, and security models.
• Should possess strong problem-solving, analytical, and highly organized skills, able to effectively multi-task, judge priorities, and drive work to timely completion.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field is essential.
• Minimum of 3-5 years of hands-on experience with Microsoft Dynamics 365 implementations and customizations.
• Relevant Microsoft certifications in Dynamics 365 are highly preferred to validate expertise.
• Excellent problem-solving abilities and analytical thinking skills to address complex client challenges.
• Strong interpersonal skills to facilitate effective communication between technical teams and business stakeholders.
• Detail-oriented with a proactive approach to project management and issue resolution.
• Ability to work independently and as part of a collaborative team, showcasing flexibility in dynamic environments.