MS D365 Technical Consultant

MBA/PG Diploma in Business Mgmt (Information Technology)

Nationality: Indian

Gender: Male

Vacancy: 1

Job Description

• Strong knowledge and experience working with Microsoft Dynamics 365 Retail, Warehouse, Supply Chain, and Finance modules, including implementation.
• Troubleshoot and resolve issues with retail applications, POS (point-of-sale) systems, and related hardware/software.
• Provide day-to-day technical support for retail stores and warehouse operations related to ERP.
• Work with other functional teams to enhance product delivery, analyze root cause, and implement fixes.
• Implement, support, and customize Microsoft Dynamics 365 modules, and implement and customize various workflows for automation.
• Maintain accurate records of incidents, create knowledge base articles, and support testing environments.
• Perform system upgrade, unit testing and assist with user acceptance testing of the enhancements and changes required for production deployment.
• Understand and configure the security model (Roles, Permissions, Business Units) as per business requirements.
• Provide professional communication and training to users on product usage and issue resolution.
• Strong understanding of business operations, and experience configuring, deploying, maintaining, and using MS Dynamics 365 including MPOS and CSU.
• Hands-on experience with Power Platform (Power Automate, Power Apps) and familiarity with SQL troubleshooting.
• Experience in configuration and troubleshooting of POS peripherals that include printers, customer display, scanners, hardware station, and Store Commerce.
• Understanding of retail business processes, including inventory management, architecture, workflows, dashboards, business process flows, and security models.
• Should possess strong problem-solving, analytical, and highly organized skills, able to effectively multi-task, judge priorities, and drive work to timely completion.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field is essential.
• Minimum of 3-5 years of hands-on experience with Microsoft Dynamics 365 implementations and customizations.
• Relevant Microsoft certifications in Dynamics 365 are highly preferred to validate expertise.
• Excellent problem-solving abilities and analytical thinking skills to address complex client challenges.
• Strong interpersonal skills to facilitate effective communication between technical teams and business stakeholders.
• Detail-oriented with a proactive approach to project management and issue resolution.
• Ability to work independently and as part of a collaborative team, showcasing flexibility in dynamic environments.