Mortgage Product Manager - Retail Banking

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

First Abu Dhabi Bank seeks a Mortgage Product Manager to oversee mortgage products in Retail Banking. This strategic role involves managing both Islamic and conventional mortgages, enhancing customer experience, and leading digital transformation initiatives. The successful candidate will have extensive banking experience and a strong grasp of innovative product management.

Benefits

Competitive salary and benefits package

Involvement in digital transformation and innovation projects

Qualifications

• Minimum 10 years of banking experience, including 5 years in product management.
• Strong knowledge of digital systems and retail lending infrastructure.
• Familiarity with risk and compliance frameworks.

Responsibilities

• Oversee mortgage product management, including growth and risk management.
• Implement digital transformation strategies and customer solutions.
• Coordinate with teams to ensure compliance and product marketing.

Skills

Project Management

Customer-Centric Solutions

Cross-Functional Collaboration

Communication

Education

Bachelor's degree in business or related discipline

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Title
Mortgage Product Manager - Retail Banking Abu Dhabi UAE
Job Description
Mortgage Product Manager - Retail Banking Abu Dhabi UAE

Job Overview
First Abu Dhabi Bank is hiring a Mortgage Product Manager for its Retail Banking division in Abu Dhabi, UAE. This strategic role involves overseeing both Islamic and conventional mortgage products, driving business growth, managing risk, enhancing customer experience, and implementing digital solutions. The ideal candidate will have over 10 years of banking experience, including at least 5 years in product management, along with a strong understanding of digital systems, market trends, and customer-centric innovation.

Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Product Management
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time

Job Overview
The Mortgage Product Manager - Retail Banking Abu Dhabi UAE is responsible for the end-to-end management of mortgage products including portfolio growth, policy development, digital transformation, and business continuity planning. The role involves coordinating with cross-functional teams, ensuring compliance, driving innovation, and maintaining strong relationships with external partners such as brokers, developers, and insurers.

Key Responsibilities

* Support the Head of Mortgage in managing the Islamic and conventional mortgage business
* Develop and implement mortgage strategies to increase portfolio growth and profitability
* Lead key transformation projects and initiatives to achieve strategic goals
* Ensure accuracy of mortgage revenue accounts and prevent leakage during product launches
* Maintain and update business continuity, operational risk, and self-assessment records
* Design customer-centric solutions by integrating digital systems and enhancing the customer journey
* Act as product lead for system enhancements including BRDs, test cases, and UAT coordination
* Regularly review and enhance mortgage policies, credit parameters, and pricing structures
* Identify market opportunities and adapt product offerings accordingly
* Oversee product marketing materials and coordinate with internal teams to keep messaging up to date
* Conduct primary market research to understand customer needs and refine product design
* Develop personas, wireframes, MVPs, and other product development artifacts
* Provide training and ongoing support to internal stakeholders to maintain high product knowledge
* Maintain internal mortgage resource hubs such as FABConnects with updated documentation
* Build and maintain relationships with real estate developers, brokers, employers, and valuers

Job Requirements

* Bachelor s degree in business or a related discipline
* Minimum 10 years of banking experience, including 5+ years in product management
* Strong knowledge of digital systems and IT infrastructure related to retail lending
* Experience managing mortgage portfolios in the UAE market
* Solid understanding of risk, compliance, and operational frameworks
* Skilled in project management, communication, and cross-functional collaboration
* Ability to deliver practical, scalable, and innovative customer solutions
* Familiarity with policy formulation, pricing strategy, and mortgage credit guidelines
* Strong leadership and team engagement skills

What We Offer

* Strategic role in shaping mortgage products for the UAE s largest bank
* Involvement in digital transformation and customer experience initiatives
* Competitive salary and benefits package
* Exposure to large-scale product development and innovation projects

Company Industry

• Banking
• Broking

Department / Functional Area

• Finance
• Treasury

Keywords

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