Modernization Technician - Elevators Escalators

KONE Middle East UAE; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a modernization technician with a service mindset to provide exceptional customer service in Dubai. In this role, you'll be the backbone of the operation, ensuring quality service and safety while installing and troubleshooting mechanical and electrical components. You'll engage directly with customers, managing their expectations and ensuring their satisfaction through effective communication and proactive measures. This is a fantastic opportunity to join a company that values innovation and collaboration, where your contributions will directly impact the lives of many while fostering a culture of respect and recognition.

Qualifications

• Minimum 5 years of solid Preventive Maintenance experience with a reputed elevator company.
• Experience in installation and troubleshooting of mechanical and electrical components.

Responsibilities

• Oversee installation environment and manage onsite communication with customers.
• Ensure modernization tasks are completed according to KONE methods and standards.
• Troubleshoot and resolve issues related to equipment performance and safety.

Skills

Preventive Maintenance

Troubleshooting

Customer Relationship Management

Mechanical Installation

Electrical Installation

Communication Skills

Basic IT Skills

Education

ITI/Vocational Certificate

Diploma in Engineering

Job description

KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 10 countries with a regional head office in Dubai and more than 60 distributor markets within the region.

We are looking for a modernization technician with a service mindset who can provide professional service to our customers in Dubai, UAE. In this role, you will be at the core of KONE, an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive onsite communication with the customer and the people using the equipment. As a modernization technician, you will be installing mechanical and electrical components, troubleshooting, and attending callouts.

Responsibilities:

Customer Relationship Management

• Oversee the installation environment during modernization activities and manage onsite communication with customers regarding day-to-day installation and logistical matters.
• Responsible for customer satisfaction through quality of service and regular proactive and precise onsite communication.
• Responsible for accurate and real-time back reporting of work performed (at the equipment level).
• Accountable for equipment safety and performance.
• Accountable for identifying site risks and communicating them to the supervisor.
• Accountable to take immediate action onsite in case of high-risk identification and to apply the escalation procedure.
• Accountable for identifying additional modernization requirements based on the equipment needs.

Modernization Operations

• Accountable for the end-users and site personnel safety.
• Ensure a safe working environment within the work area, including storage spaces.
• Ensure modernization tasks are completed according to KONE methods and standards.
• Accountable for the scope of modernization respecting the schedule, quality standards, time allocation, and processes.
• Accountable for very precise and timely back reporting of the work done according to the process and submitting timesheets.
• Report site progress to the supervisor and address any shortages or damages by ordering replacement parts promptly.
• Responsible for keeping the installation tools, vehicle, instruments, etc., safe, maintained, and in good condition.
• Secure the delivered equipment through proper storage and handling.
• Perform installation and replacement of mechanical and electrical components as part of the modernization scope.
• Troubleshoot and resolve issues related to equipment performance and safety.

Requirements

• ITI/Vocational Certificate course /Diploma in Engineering in Electrical/Electronics/Automation streams or equivalent.
• Good verbal and written English communication skills.
• Candidates with basic IT skills will be given preference.
• Candidates with basic digital foundation skills will be the right candidates for this position.
• Minimum 5 years of solid Preventive Maintenance experience with a reputed elevator company is a must.
• Experience in the installation and troubleshooting of mechanical and electrical components.
• Only candidates meeting the above requirements should apply for this position.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where coworkers trust and respect each other, and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities to help you achieve your career and personal goals and enable you to live a healthy and balanced life.