Modern Workplace (M365) Adoption Lead and Change Manager (3 yrs+)

Solanalytics; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An innovative firm is seeking a Modern Workplace Adoption Lead to spearhead the transformation and adoption of M365 tools across the organization. This role demands a strategic thinker with a robust understanding of M365 capabilities and change management principles. The ideal candidate will drive user engagement and collaboration, ensuring that all stakeholders are aligned with the organization's vision. You will be responsible for creating comprehensive plans, assessing current M365 usage, and delivering impactful training programs. Join a dynamic team where your expertise in M365 will help shape the future of workplace collaboration and efficiency.

Qualifications

• 5+ years of experience in leading M365 adoption and change projects.
• Strong knowledge of change management methodologies like Prosci ADKAR.

Responsibilities

• Develop and execute M365 adoption and change management plans.
• Design and deliver training and support programs for M365 users.

Skills

M365 tools knowledge

Change management methodologies

Communication skills

Stakeholder management

Analytical skills

Creative problem-solving

Education

Bachelor's degree in business, IT, or related field

Tools

M365 (Teams, SharePoint, OneDrive, Power Platform)

Job description

Job Description: The Modern Workplace (M365) Adoption Lead and Change Manager is responsible for driving the adoption and transformation of M365 tools and services across the organization. The role requires a deep understanding of M365 capabilities, business and IT alignment, change management principles, and user engagement strategies. The ideal candidate will have a level 300-500 knowledge of M365 tools, such as Teams, SharePoint, OneDrive, Power Platform, and Security and Compliance. The candidate will also have a proven track record of leading and managing complex and large-scale change initiatives, involving multiple stakeholders and business units.

Key Responsibilities

• Develop and execute a comprehensive M365 adoption and change management plan, aligned with the organization's vision, goals, and priorities.
• Assess the current state of M365 usage and maturity across the organization, identify gaps and opportunities, and define success metrics and KPIs.
• Design and deliver engaging and effective communication, training, and support programs for M365 users, champions, and leaders.
• Establish and manage a network of M365 champions and advocates, who can act as change agents and role models for M365 adoption and best practices.
• Monitor and measure the adoption and impact of M365 tools and services, using data and feedback, and report on the progress and outcomes.
• Identify and mitigate risks and issues that may affect the adoption and change process, and escalate as needed.
• Collaborate and coordinate with IT, business, and project teams, to ensure alignment and integration of M365 adoption and change activities with other initiatives and processes.
• Stay updated on the latest trends and developments in M365, and provide insights and recommendations on how to leverage new features and functionalities.

Key Skills and Qualifications

• Bachelor's degree in business, IT, or related field, or equivalent work experience.
• At least 5 years of experience in leading and managing M365 adoption and change projects, preferably in a large and complex organization.
• Level 300-500 knowledge of M365 tools and services, and their benefits and use cases for different business scenarios and user personas.
• Strong knowledge and experience in applying change management methodologies, frameworks, and best practices, such as Prosci ADKAR, Kotter, or Bridges.
• Excellent communication, presentation, and facilitation skills, with the ability to tailor the message and delivery to different audiences and channels.
• Strong interpersonal, collaboration, and stakeholder management skills, with the ability to build trust and influence at all levels of the organization.
• Highly analytical, data-driven, and results-oriented, with the ability to track and report on adoption and change metrics and outcomes.
• Creative, innovative, and agile, with the ability to adapt to changing needs and expectations.
• Certifications in M365, change management, or project management are desirable, but not required.

Additional Requirements

Willing to relocate to UAE (Abu Dhabi/Dubai).