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Job Description

(Ajman, United Arab Emirates) Looking for Front Desk Representative for a 5-star resort.

Responsibilities:

• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges utilizing computerized Front Office systems.
• Provide prompt, polite, and reliable service to all guests, achieving a high level of customer satisfaction through tailored service from arrival till departure.
• Conduct in-room and hotel orientation and assist guests with hotel activity inquiries/requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries.
• Maintain awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Demonstrate a complete understanding of the hotel's policies, procedures, and service requirements, as well as a full understanding of the hotel facilities and happenings.
• Ensure guests are personally welcomed by name, if known, and escorted to their room to make them feel expected and welcomed.
• Accurately provide Front Office cashiering requirements and follow all laid down systems, policies, and procedures.
• Maintain the privacy of all guests by ensuring that no details of the guests are divulged.

Requirements:

• Ideally candidates who can speak Arabic or Russian.
• Language Skills Needed: Opera Knowledge.

Compensation & Benefits:

• Basic Salary: AED 2,100 Monthly
• Accommodation: Provided
• Transportation: Provided
• Annual Paid Leave: 30 Days
• Employment Visa: Provided
• Flight Tickets: Provided
• Medical Insurance: Provided

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