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A leading company seeks a Beverage Operations Manager to oversee daily beverage operations, ensuring compliance with policies and providing excellent customer service. This role requires a strong background in food and beverage management, focusing on guest satisfaction and operational efficiency.
JOB SUMMARY
Responsible for beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. The position assists with promoting the lounge menu, planning, maintaining standards, assisting servers on the floor during peak periods, and managing property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals and implements training plans. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up, and hands-on management.
Implements agreed-upon beverage policies and procedures throughout the property.
Manages in compliance with all applicable beverage and liquor laws.
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs, controls, beverage potentials, mix of sales analysis for beverage issues & returns, food standards, and period-end inventory.
Monitors adherence to all liquor control policies and procedures.
Attends pre- and post-convention meetings as needed to understand group needs.
Comprehends budgets, operating statements, and payroll progress reports to assist in financial management.
Participates in managing departmental controllable expenses to achieve or exceed budgeted goals.
Ensures compliance with all beverage policies, standards, and procedures.
Maintains food handling and sanitation standards.
Manages inventories according to budget and business levels.
Assists with developing menus and promotions as necessary.
Trains staff on liquor control policies and procedures.
Supervises staffing levels to meet guest service, operational needs, and financial objectives.
Ensures employees understand expectations and parameters.
Communicates critical information to the beverage staff regarding each event.
Provides excellent customer service.
Interacts with guests to obtain feedback on product quality and service levels.
Responds effectively to guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement.
Provides feedback to individuals to improve service performance.
Reviews comment cards and guest satisfaction results with employees.
Supports a departmental orientation program for new employees.
Participates in developing and implementing corrective action plans.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by law.