Mini Bar Attendant

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel chain in Dubai is hiring for a Room Service position. The ideal candidate will work closely with various service departments, ensure guest satisfaction and maintain operational standards. Freshers or candidates with 1 year of experience in a 4-5 star hotel are encouraged to apply. This role offers opportunities for personal development and growth, along with various employee benefits.

Benefits

Employee benefit card for discounted rates

Learning programs through our Academies

Opportunities to develop talent globally

Participation in CSR activities

Qualifications

• HACCP: Full compliance with HACCP standards and certification.
• Freshers or 1 year of experience in a 4-5 star hotel.

Responsibilities

• Work closely with key service departments.
• Attend regular training sessions as per SOPs.
• Maintain proper appearance and grooming.
• Know the Room Service menu and answer queries.
• Report cleanliness and maintenance issues immediately.

Skills

Guest care

Product knowledge

Telephone manners

Attention to detail

Education

Diploma or degree in vocational hospitality

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Responsibilities

• Works in close cooperation with the Room Service/ Guest Relation / Front Office and other key service departments.
• Attends regular training sessions in line with departmental SOPs, including guest care, product knowledge, telephone manners, entering guest rooms, etc.
• Works according to the instructions of the Supervisor and duty schedules.
• Maintains proper appearance and grooming at all times.
• Answers the Room Service telephones as required.
• Knows the Room Service menu and can answer guests’ queries.
• Maintains a professional, friendly, yet discreet relationship with guests to ensure their well-being.
• Reports cleanliness and maintenance issues immediately to the Room Service Manager.
• Handles guest complaints as per instructions or refers them to the Room Service Manager.
• Prepares all Mis-en-place according to 24-hour service requirements.
• Keeps occupancy information documents secure during work on the floors.
• Ensures no expired minibar items are placed in rooms.
• Attends departmental briefings and contributes to open communication.
• Conducts proper shift handovers.
• Familiar with company policies and safety procedures.
• Assists in other hotel areas as needed.

Qualifications

HACCP: Full compliance with HACCP standards and certification.

Education and Experience: Diploma or degree in vocational hospitality; freshers or 1 year of experience in a 4-5 star hotel.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunities to develop your talent and grow within your property and across the globe!
• Participation in CSR activities like Planet 21.