Mini Bar Attendant

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality brand in Dubai is seeking a Room Service Attendant to provide excellent service and hospitality to guests. The ideal candidate will have a diploma in vocational hospitality and be familiar with HACCP standards. Responsibilities include cooperating with various service departments, handling guest queries, and maintaining a professional appearance. This role offers opportunities for growth and employee benefits.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunities for talent development

Participation in CSR activities

Qualifications

• Full compliance with HACCP standards and certification.
• Freshers or candidates with 1 year of experience in 4-5 star hotels.

Responsibilities

• Works in close cooperation with key service departments.
• Maintains proper appearance and grooming at all times.
• Answers Room Service telephones when required.
• Maintains a professional relationship with guests.

Skills

Guest care

Product knowledge

Teamwork

Complaint handling

Education

Diploma or degree in vocational hospitality

Job description

Company Description

"Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

1. Works in close cooperation with the Room Service, Guest Relation, Front Office, and other key service departments.
2. Attends regular training sessions aligned with departmental SOPs, including guest care, product knowledge, telephone manners, and entering guest rooms.
3. Works according to the instructions of the Supervisor and duty schedules.
4. Maintains proper appearance and grooming at all times.
5. Answers the Room Service telephones when required.
6. Is knowledgeable about the Room Service menu and can answer guests’ queries.
7. Maintains a professional, friendly, yet discreet relationship with in-house guests to ensure their well-being.
8. Reports cleanliness and maintenance issues immediately to the Room Service Manager.
9. Handles guest complaints as instructed or refers them to the Room Service Manager.
10. Prepares all Mise-en-place according to 24-hour service requirements.
11. Keeps all occupancy information and documents secure during work on the floors.
12. Ensures no expired minibar items are placed in rooms.
13. Attends all departmental briefings and contributes to open communication within the team.
14. Conducts proper handovers between shifts.
15. Familiar with the company’s internal policies and safety procedures.
16. Assists in other hotel areas if required.

Qualifications

HACCP: Full compliance with HACCP standards and certification.

Education and Experience: Diploma or degree in vocational hospitality; freshers or candidates with 1 year of experience in 4-5 star hotels.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunities to develop your talent and grow within your property and across the globe.
• Make a difference through our CSR activities, like Planet 21.