Mini Bar Attendant

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking individuals for Room Service roles. Responsibilities include ensuring guest satisfaction, maintaining high standards of service, and compliance with health regulations. Ideal candidates will have a diploma in hospitality and may include fresh graduates or those with up to a year of hotel experience. Benefits include employee discounts and development opportunities.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Participation in CSR activities

Qualifications

• Full compliance with HACCP standards and certification.
• Open to freshers or candidates with up to 1 year of experience in 4-5 star hotels.

Responsibilities

• Works closely with Room Service and other departments.
• Maintains proper appearance and grooming.
• Prepares all Mise-en-place according to service requirements.

Skills

Knowledge of Room Service menu

Telephone etiquette

Guest care

Education

Diploma or degree in vocational hospitality

Job description

Company Description

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write your story as we imagine tomorrow's hospitality together. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Responsibilities:

1. Works closely with Room Service, Guest Relations, Front Office, and other key departments.
2. Attends regular training sessions aligned with departmental SOPs, including guest care, product knowledge, telephone etiquette, and guest room entry procedures.
3. Follows instructions from supervisors and adheres to duty schedules.
4. Maintains proper appearance and grooming at all times.
5. Answers Room Service telephones as required.
6. Has knowledge of the Room Service menu and can address guest inquiries.
7. Maintains a professional, friendly, yet discreet relationship with guests to ensure their well-being.
8. Reports cleanliness and maintenance issues immediately to the Room Service Manager.
9. Handles guest complaints according to instructions or refers them to the Room Service Manager.
10. Prepares all Mise-en-place according to 24-hour service requirements.
11. Keeps occupancy documents secure during work on the floors.
12. Ensures no expired minibar items are placed in rooms.
13. Participates in departmental briefings and contributes to open communication.
14. Conducts proper shift handovers.
15. Familiar with company policies and safety procedures.
16. Assists in other hotel areas as needed.

Qualifications:

• HACCP: Full compliance with HACCP standards and certification.
• Education and Experience: Diploma or degree in vocational hospitality; open to freshers or candidates with up to 1 year of experience in 4-5 star hotels.

What We Offer:

• Employee benefit card with discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunities to develop your talent and grow within your property and across the globe.
• Participation in CSR activities like Planet 21, making a difference.